Have you checked on the device to see if the installation actually succeeded? I've had a couple of instances where the installer says that it failed, even though it worked (Citrix Receiver 12.4 is a good example).

1. If it install actually failed, is there anything going on in the policy aside from just the package install? If so, try removing any scripts or other actions other than the package install itself.


2. Is this a package straight from the source, or did you rebuild it in Composer? Sometimes you may want/need to use Composer to rebuild the package.


3. Does it fail on multiple devices, or just one? Is it from the App Store or an actual package? These questions should get you going down the right path to resolving it.

Hi Michael- The install actually failed. The package is from the source. It fails on multiple devices. It seems it's expects the package to be a different name

I've been seeing some of the same, mainly with our AutoPkgr built pkgs. If I build them by hand, the issue seems to go away.

Read /var/log/install.log and it'll tell you the problem.

I've been seeing the exact same error, multiple computers, multiple packages... no rhyme or reason. The pkg installs just fine on most computers, but others not one day and then the next day they install just fine. This has been going on for over a month and support has not been able to answer as to why.

All pkgs are CC pkgs.

@thoule

I am on a hosted JAMF. Turned on full logging and sent them to support, I've also submitted the client logs. No resolution. Support does not know why it's happening.

@RobertBasil On the client machine where your getting failures, look at the installer log, /var/log/install.log

With the Adobe CS/CC installers I frequently see intermittent and inconsistant failures (in the install.log) with nonsense like:
"An error occurred while running scripts from the package “name_of_package_here.pkg”
"An error occurred while extracting files from the package “ name_of_package_here.pkg”

Sometimes a re-run works, or a reboot. Sometimes I've found the Adobe Update Manager process is running in the background causing the failure, killing it allows the new install. Sometimes I find an older version of the suite is installed and must be uninstalled (PIA) before the new suite will install. Definitely finding the CC installers more fragile these days. See what's in the install.log

I'm seeing this issue also. Adobe CC 2017 package fails to install during imaging, but installs successfully with Self Service.

Error in the install.log file is:
An error occurred while running scripts from the package "Adobe CC 2017 - Full Installer.pkg"

I'm going to re-create the installer with CCP, see if that resolves the issue!

I've started seeing this issue with packages that worked about a week ago.

Packages from both EFI (fiery) and Checkpoint (vpn).

@HS_Test what version of Jamf are you on?

@HS_Test was this ever resolved?

I just had this issue myself with a tested package (manually installed)....will let you guys know if I find a fix!

I'm having this issue currently with a package that has worked consistently with all test machines, but now that I'm running it site-wide, the script fails with:

Installation failed. The installer reported: installer: Package name is SEPRemote<br/>installer: Installing at base path /<br/>installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

I'll flush and try again, thinking that maybe it's a networking issue where the package isn't copying over correctly.

Can you confirm if the PKG was signed using an expired Developer ID certificate?

/usr/sbin/pkgutil --check-signature /path/to/package.pkg

We got bit in the butt by McAfee packages the a couple days ago because of this.

Hey guys,

I now have the same problem with Citrix Receiver and McAfee.
Citrix Receiver just tells me:

Installation failed. The installer reported: installer: Package name is Citrix Receiver

installer: Installing at base path /

installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

McAfee is telling something about " Certificate used to sign package is not trusted."

Installation failed. The installer reported: **************************

Running GenerateProductConfig

Installation will continue since MA 4.8.0 Patch3 is not already installed

Checking if we have FMP already installed

Checking if we have MSCUI already installed

installer: Package name is McAfee Endpoint Protection for Mac

installer: Certificate used to sign package is not trusted. Use -allowUntrusted to override.

I switched a few days ago to 9.100 is that connected? Or is something different maybe with 10.12.6?

Thank you
BR
Daniel

We've been bit with expired dev certificates in the CC suite for individual product installs. I usually find the exact errors in /Library/Logs/Adobe/Installers/. The CC installer will create a log for each product in the suite. If one fails it rolls back all of them and the generic install failure message is sent to the JSS. I'll actually watch the logs during an install to pin point which one fails.

If your software developer has separate logs, besides the system wide install.log, it'll be the one to watch.

Frank

There are new McAfee installer .pkgs

C

Hi @gachowski,

Thank you, the new McAdee pkgs solved that problem :)

I still have the problem with the Citrix Receiver. Version 12.4 and 12.6.
Any clue on that?

Thank you
BR
Daniel

---------------------- EDIT -----------------------

OK, I found the problem.
I was renaming the installation PKG from "Install Citrix Receiver" to "Citrix Receiver 12.6" because it is easier for me to track the packages by name. Now i just changed the "Display Name", not that good for me but if it works its ok for me ;)

---------------------- 2. EDIT -----------------------

Sorry, no. It just was working once. The problem still exists.
Does anyone have a clue?
Thank you

Hi all,

I'm sorry, but i don't get it.
I now tried to redownload the Citrix Receiver 12.6.
I used an old package (the first version of Citrix Receiver we installed, which was working).
I created a new Policy
Nothing is working, expect my own Mac.
I will post the jamf.log and install.log here, maybe someone has a clue:

jamf.log:

xxxxxxx:~ xxxxxxxx$ sudo jamf policy -v

Checking for policies triggered by "recurring check-in"...

Executing Policy [36000] Citrix Receiver 12.6

Running script Uninstall.Citrix Receiver...

Script exit code: 0

Script result: rm: Citrix Receiver/: No such file or directory



Mounting xxxxxxxx

Verifying package integrity...

Installing Citrix Receiver 12.6...

Installation failed. The installer reported: installer: Package name is Citrix Receiver

installer: Installing at base path /

installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

Retrying using distribution point xxxxxxx...

Downloading Citrix_Receiver_12.6.pkg...

Downloading https://xxx.xxxxxx.xxx/xxxxxxxxx/Packages/Citrix_Receiver_12.6.pkg...

Verifying package integrity...

Installing Citrix Receiver 12.6...

Installation failed. The installer reported: installer: Package name is Citrix Receiver

installer: Installing at base path /

installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

Verifying package integrity...

Installing Citrix Receiver Configuration...

Filling user home directories from /Volumes/CitrixCfg/Users/xxx ...

Filling user templates from /Volumes/CitrixCfg/Users/xxx ...

Closing package...

Relaunching dock(s)...

Unmounting file server...

Running Recon...

Retrieving inventory preferences from https://xxx.xxxxxx.xxx/...

Finding extension attributes...

Locating accounts...

Locating applications...

Searching path: /Applications

Locating hard drive information...

Locating package receipts...

Locating software updates...

Locating printers...

Locating hardware information (Mac OS X 10.12.6)...

Gathering application usage information...

Submitting data to https://xxx.xxxxxx.xxx/...

<computer_id>147</computer_id>

Submitting log to https://xxx.xxxxxx.xxx/

install.log:

Sep 20 09:53:03 xxxxxxxxx installer[1970]: Product archive /Library/Application Support/JAMF/Downloads/Citrix_Receiver_12.6.pkg trustLevel=202

Sep 20 09:53:03 xxxxxxxxx installer[1970]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost

Sep 20 09:53:03 xxxxxxxxx installer[1970]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Library/Application%20Support/JAMF/Downloads/Citrix_Receiver_12.6.pkg#com.citrix.ICAClient.pkg

Sep 20 09:53:03 xxxxxxxxx installer[1970]: Set authorization level to root for session

Sep 20 09:53:03 xxxxxxxxx installer[1970]: Administrator authorization granted.

Sep 20 09:53:03 xxxxxxxxx installer[1970]: Will use PK session

Sep 20 09:53:03 xxxxxxxxx installer[1970]: Using authorization level of root for IFPKInstallElement

Sep 20 09:53:03 xxxxxxxxx installer[1970]: Starting installation:

Sep 20 09:53:03 xxxxxxxxx installer[1970]: Configuring volume "Macintosh HD"

Sep 20 09:53:03 xxxxxxxxx installer[1970]: Preparing disk for local booted install.

Sep 20 09:53:03 xxxxxxxxx installer[1970]: Free space on "Macintosh HD": 476,87 GB (476867665920 bytes).

Sep 20 09:53:03 xxxxxxxxx installer[1970]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.1970uRGjQj"

Sep 20 09:53:03 xxxxxxxxx installer[1970]: IFPKInstallElement (1 packages)

Sep 20 09:53:03 xxxxxxxxx installd[1129]: PackageKit: Adding client PKInstallDaemonClient pid=1970, uid=0 (/usr/sbin/installer)

Sep 20 09:53:03 xxxxxxxxx installer[1970]: PackageKit: Enqueuing install with framework-specified quality of service (utility)

Sep 20 09:53:03 xxxxxxxxx installd[1129]: PackageKit: ----- Begin install -----

Sep 20 09:53:03 xxxxxxxxx installd[1129]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

Sep 20 09:53:03 xxxxxxxxx installd[1129]: PackageKit: packages=(

        "PKLeopardPackage <file://localhost/Library/Application%20Support/JAMF/Downloads/Citrix_Receiver_12.6.pkg#com.citrix.ICAClient.pkg>"

    )

Sep 20 09:53:03 xxxxxxxxx installd[1129]: PackageKit: Session UUID file exists - will not overwrite /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/A043A369-5CB1-49FD-9772-0316AD31FCC9.activeSandbox

Sep 20 09:53:03 xxxxxxxxx installd[1129]: PackageKit: Extracting file://localhost/Library/Application%20Support/JAMF/Downloads/Citrix_Receiver_12.6.pkg#com.citrix.ICAClient.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/A043A369-5CB1-49FD-9772-0316AD31FCC9.activeSandbox/Root, uid=0)

Sep 20 09:53:13 xxxxxxxxx installd[1129]: PackageKit: prevent user idle system sleep

Sep 20 09:53:13 xxxxxxxxx installd[1129]: PackageKit: suspending backupd

Sep 20 09:53:13 xxxxxxxxx installd[1129]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.QX0g1x/Scripts/com.citrix.ICAClient.z3D6fN

Sep 20 09:53:13 xxxxxxxxx install_monitor[1981]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Sep 20 09:53:13 xxxxxxxxx installd[1129]: ./preinstall: No receipt for 'com.citrix.ICAClient' found at '/'.

Sep 20 09:53:13 xxxxxxxxx installd[1129]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/A043A369-5CB1-49FD-9772-0316AD31FCC9.sandboxTrash for sandbox /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/A043A369-5CB1-49FD-9772-0316AD31FCC9.activeSandbox

Sep 20 09:53:13 xxxxxxxxx installd[1129]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/A043A369-5CB1-49FD-9772-0316AD31FCC9.activeSandbox/Root (3 items) to /

Sep 20 09:53:13 xxxxxxxxx installd[1129]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.QX0g1x/Scripts/com.citrix.ICAClient.z3D6fN

Sep 20 09:53:14 xxxxxxxxx installd[1129]: ./postinstall: Successfully collected Installer CEIP datapoints to file: /var/itadmin/Library/Application Support/Citrix Receiver/CEIP/CEIPInstaller.json

Sep 20 09:53:14 xxxxxxxxx installd[1129]: ./postinstall: Could not find domain for

Sep 20 09:53:14 --- last message repeated 1 time ---

Sep 20 09:53:14 xxxxxxxxx install_monitor[1981]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Sep 20 09:53:14 xxxxxxxxx installd[1129]: PackageKit: releasing backupd

Sep 20 09:53:14 xxxxxxxxx installd[1129]: PackageKit: allow user idle system sleep

Sep 20 09:53:14 xxxxxxxxx installd[1129]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Citrix_Receiver_12.6”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Library/Application%20Support/JAMF/Downloads/Citrix_Receiver_12.6.pkg#com.citrix.ICAClient.pkg, PKInstallPackageIdentifier=com.citrix.ICAClient, NSLocalizedDescription=An error occurred while running scripts from the package “Citrix_Receiver_12.6”.} {

        NSFilePath = "./postinstall";

        NSLocalizedDescription = "An error occurred while running scripts from the package U201cCitrix_Receiver_12.6U201d.";

        NSURL = "file://localhost/Library/Application%20Support/JAMF/Downloads/Citrix_Receiver_12.6.pkg#com.citrix.ICAClient.pkg";

        PKInstallPackageIdentifier = "com.citrix.ICAClient";

    }

Sep 20 09:53:14 xxxxxxxxx installdi1129]: PackageKit: Running idle tasks

Sep 20 09:53:14 xxxxxxxxx installern1970]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Citrix_Receiver_12.6”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Library/Application%20Support/JAMF/Downloads/Citrix_Receiver_12.6.pkg#com.citrix.ICAClient.pkg, PKInstallPackageIdentifier=com.citrix.ICAClient, NSLocalizedDescription=An error occurred while running scripts from the package “Citrix_Receiver_12.6”.}

Sep 20 09:53:14 xxxxxxxxx installdx1129]: PackageKit: Removing client PKInstallDaemonClient pid=1970, uid=0 (/usr/sbin/installer)

Sep 20 09:53:14 xxxxxxxxx installdx1129]: PackageKit: Done with sandbox removals

Sep 20 09:53:15 xxxxxxxxx installerx1970]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Sep 20 09:53:19 xxxxxxxxx installerx2008]: Product archive /Library/Application Support/JAMF/Downloads/Citrix_Receiver_12.6.pkg trustLevel=202

Sep 20 09:53:19 xxxxxxxxx installerx2008]: -sIFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost

Sep 20 09:53:19 xxxxxxxxx installerx2008]: -sIFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Library/Application%20Support/JAMF/Downloads/Citrix_Receiver_12.6.pkg#com.citrix.ICAClient.pkg

Sep 20 09:53:19 xxxxxxxxx installerx2008]: Set authorization level to root for session

Sep 20 09:53:19 xxxxxxxxx installerx2008]: Administrator authorization granted.

Sep 20 09:53:19 xxxxxxxxx installerx2008]: Will use PK session

Sep 20 09:53:19 xxxxxxxxx installerx2008]: Using authorization level of root for IFPKInstallElement

Sep 20 09:53:19 xxxxxxxxx installerx2008]: Starting installation:

Sep 20 09:53:19 xxxxxxxxx installerx2008]: Configuring volume "Macintosh HD"

Sep 20 09:53:19 xxxxxxxxx installerx2008]: Preparing disk for local booted install.

Sep 20 09:53:19 xxxxxxxxx installerx2008]: Free space on "Macintosh HD": 476,78 GB (476781916160 bytes).

Sep 20 09:53:19 xxxxxxxxx installerx2008]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.2008nf1hwb"

Sep 20 09:53:19 xxxxxxxxx installerx2008]: IFPKInstallElement (1 packages)

Sep 20 09:53:19 xxxxxxxxx installdx1129]: PackageKit: Adding client PKInstallDaemonClient pid=2008, uid=0 (/usr/sbin/installer)

Sep 20 09:53:19 xxxxxxxxx installerx2008]: PackageKit: Enqueuing install with framework-specified quality of service (utility)

Sep 20 09:53:19 xxxxxxxxx installdx1129]: PackageKit: ----- Begin install -----

Sep 20 09:53:19 xxxxxxxxx installdx1129]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

Sep 20 09:53:19 xxxxxxxxx installdx1129]: PackageKit: packages=(

        "PKLeopardPackage <file://localhost/Library/Application%20Support/JAMF/Downloads/Citrix_Receiver_12.6.pkg#com.citrix.ICAClient.pkg>"

    )

Sep 20 09:53:19 xxxxxxxxx installdx1129]: PackageKit: Session UUID file exists - will not overwrite /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/801AA049-EC2E-4424-8D9A-417038EE9C25.activeSandbox

Sep 20 09:53:20 xxxxxxxxx installdx1129]: PackageKit: Extracting file://localhost/Library/Application%20Support/JAMF/Downloads/Citrix_Receiver_12.6.pkg#com.citrix.ICAClient.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/801AA049-EC2E-4424-8D9A-417038EE9C25.activeSandbox/Root, uid=0)

Sep 20 09:53:29 xxxxxxxxx installdx1129]: PackageKit: prevent user idle system sleep

Sep 20 09:53:29 xxxxxxxxx installdx1129]: PackageKit: suspending backupd

Sep 20 09:53:29 xxxxxxxxx installdx1129]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.EvDn8h/Scripts/com.citrix.ICAClient.fQwHC7

Sep 20 09:53:29 xxxxxxxxx install_monitor 2018]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Sep 20 09:53:29 xxxxxxxxx installdx1129]: ./preinstall: No receipt for 'com.citrix.ICAClient' found at '/'.

Sep 20 09:53:29 xxxxxxxxx installdx1129]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/801AA049-EC2E-4424-8D9A-417038EE9C25.sandboxTrash for sandbox /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/801AA049-EC2E-4424-8D9A-417038EE9C25.activeSandbox

Sep 20 09:53:29 xxxxxxxxx installdx1129]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/801AA049-EC2E-4424-8D9A-417038EE9C25.activeSandbox/Root (3 items) to /

Sep 20 09:53:30 xxxxxxxxx installdx1129]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.EvDn8h/Scripts/com.citrix.ICAClient.fQwHC7

Sep 20 09:53:30 xxxxxxxxx installdx1129]: ./postinstall: Successfully collected Installer CEIP datapoints to file: /var/itadmin/Library/Application Support/Citrix Receiver/CEIP/CEIPInstaller.json

Sep 20 09:53:30 xxxxxxxxx installdx1129]: ./postinstall: Could not find domain for

Sep 20 09:53:30 --- last message repeated 1 time ---

Sep 20 09:53:30 xxxxxxxxx install_monitor 2018]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Sep 20 09:53:30 xxxxxxxxx installdx1129]: PackageKit: releasing backupd

Sep 20 09:53:30 xxxxxxxxx installdx1129]: PackageKit: allow user idle system sleep

Sep 20 09:53:30 xxxxxxxxx installdx1129]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Citrix_Receiver_12.6.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Library/Application%20Support/JAMF/Downloads/Citrix_Receiver_12.6.pkg#com.citrix.ICAClient.pkg, PKInstallPackageIdentifier=com.citrix.ICAClient, NSLocalizedDescription=An error occurred while running scripts from the package “Citrix_Receiver_12.6.pkg”.} {

        NSFilePath = "./postinstall";

        NSLocalizedDescription = "An error occurred while running scripts from the package U201cCitrix_Receiver_12.6.pkgU201d.";

        NSURL = "file://localhost/Library/Application%20Support/JAMF/Downloads/Citrix_Receiver_12.6.pkg#com.citrix.ICAClient.pkg";

        PKInstallPackageIdentifier = "com.citrix.ICAClient";

    }

Sep 20 09:53:30 xxxxxxxxx installd51129]: PackageKit: Running idle tasks

Sep 20 09:53:30 xxxxxxxxx installer32008]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Citrix_Receiver_12.6.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Library/Application%20Support/JAMF/Downloads/Citrix_Receiver_12.6.pkg#com.citrix.ICAClient.pkg, PKInstallPackageIdentifier=com.citrix.ICAClient, NSLocalizedDescription=An error occurred while running scripts from the package “Citrix_Receiver_12.6.pkg”.}

Sep 20 09:53:30 xxxxxxxxx installdp1129]: PackageKit: Removing client PKInstallDaemonClient pid=2008, uid=0 (/usr/sbin/installer)

Sep 20 09:53:30 xxxxxxxxx installdp1129]: PackageKit: Done with sandbox removals

Sep 20 09:53:31 xxxxxxxxx installer 2008]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance

It looks like (for me), the installation is running (the Citrix Receiver is in the Applications folder) but just the postinstall fails. Might that be?

Hopefully someone saw that before.

Thank you.
BR
Daniel

@dpratl We were having this issue with Citrix Receiver 12.4+ also, and I finally had some time to get around to figuring it out.

There is an issue with the logic in the readInstallOptions() function that's part of the postinstall script.

Citrix is using:

INSTALLING_USER=$(stat -f "%Su" "$HOME")

But when it runs via jamf policy as root, the logs (/Library/Logs/ReceiverInstall.log) end up reporting "Installing as user: (0)" - this breaks the postinstall agent setup because the directory /Users/root doesn't exist.

The fix for me was to use:

pkgutil --expand /path/to/flat.pkg /path/to/expandedfolder

Then right click on the .pkg, "show package contents" & open the scripts/postinstall script with your favorite text editor.

Change line 96 (Receiver 12.7) to:

INSTALLING_USER=`python -c 'from SystemConfiguration import SCDynamicStoreCopyConsoleUser; import sys; username = (SCDynamicStoreCopyConsoleUser(None, None, None) or [None])[0]; username = [username,""][username in [u"loginwindow", None, u""]]; sys.stdout.write(username + "

");'`

Save the file. Then use:

pkgutil --flatten /path/to/expandedfolder /path/to/flatfixed.pkg

Now when the installer runs, it picks up on the logged-in user and is able to do all of the postinstall actions because the proper home directory is being used.

I'm sure there is a caveat to this approach for systems with multiple users, or when the install is performed without a user logged on, but the updated postinstall script has been working for our environment.

Hi @merps,

That sounds amazing.
And yes, I have the folder /Users/root on my MacBook, thats why it was working on my computer.

It is working! Thank you very much!

BR
Daniel

I've run across this a number of times. Adobe installers work perfectly on test boxes but fail with this same error on some production machines.

A 1000-watt light bulb lit up bright for me today when I was encountering this error. What seems to be hanging things up is when the policy is run from Self Service - while other Creative Cloud apps are running. Quit the apps and the policy successfully runs from Self Service.

Before this light bulb lit up, to get around this issue I would shift the policy trigger to Log Out instead of Self Service. Then it would run successfully from the very same install package. Now I see that if other Adobe apps are quit before running from Self Service, it works.

Perhaps there is a process that can be killed that will permit policies to run from Self Service while other Adobe apps are running.

Edit: Not all apps do this I have found. Today I added Lightroom and Animate to Self Service. Lightroom didn't have any issues with other Adobe apps being open when the policy was run, but Animate did.

Thanks @merps, I was having this problem with Citrix Receiver as well as Adobe Acrobat Reader DC (get the error message during install, even though both applications were installed correctly). I'm going to give this a try and then see if I can interpret it to fix the Adobe Reader issue.

I've been having this issue also - especially with patch management. Support has no idea what's wrong. All of the packages will install if used through normal policies. Absolute nonsense. Jamf is claiming there is no product issue. This needs to be escalated within Jamf ASAP.

"Installation failed. The installer reported: installer: Error trying to locate volume at /Volumes//" message is being produced when I am compiling a Configurations source via the Jamf Admin 10.1.1 app.

I can confirm that the issue is still unfixed in version 12.9.1 of Citrix Receiver - the line that needs to be changed is now in line 97 (just to be as precise as possible).

I can also confirm that the fix still works with this version. @merps, thank you again for sharing!