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support app issue: TeamViewer can´t be opened

  • August 9, 2021
  • 4 replies
  • 32 views
mickl089
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Hello,

we are using the support app https://marketplace.jamf.com/details/support-app/
Trying to click on "Remote Support" ends with an error because of missing permissions.
Our config looks like this - TeamViewer QS ist already installed:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>CustomColor</key>
<string>#506d85</string>
<key>FirstRowLinkLeft</key>
<string>com.teamviewer.TeamViewerQS</string>
<key>FirstRowLinkRight</key>
<string>com.jamfsoftware.selfservice.mac</string>
<key>FirstRowSubtitleLeft</key>
<string>Share your screen</string>

Any solutions for this problem? Thank you!
 

Best answer by mickl089

Hello,

the app is in the correct folder /Applications

But i saw that something went wrong with permissions, if i install the app clean from downloading and installing the dmg manual, it works. So i wrote a script for it, now it works:

rm -r /Applications/TeamViewer Quick Support.app
curl -L https://download.teamviewer.com/download/TeamViewerQS.dmg > /private/var/tmp/TeamViewerQS.dmg
hdiutil attach /private/var/tmp/TeamViewerQS.dmg
cp -R /Volumes/TeamViewerQS/TeamViewerQS.app /Applications
hdiutil unmount /Volumes/TeamViewerQS
rm -rf /private/var/tmp/TeamViewerQS.dmg
open /Applications/TeamViewerQS.app

    4 replies

    scottb
    Forum|alt.badge.img+18
    • scottb
    • Valued Contributor
    • August 9, 2021

    So...what happens if you double-click TeamViewer QS on the Mac?

    ie, does it work as it should otherwise?

    mickl089
    Forum|alt.badge.img+11
    • mickl089
    • Author
    • Valued Contributor
    • August 10, 2021

    So...what happens if you double-click TeamViewer QS on the Mac?

    ie, does it work as it should otherwise?


    The app is working fine if i open it manually. I also checked the permissions. I can´t explain why i can´t open the app via support app...

    M
    Forum|alt.badge.img+5

    Looks like there is a copy of TeamViewer QS anywhere where your user is not allowed to launch it from. Maybe in the downloads folder?

    mickl089
    Forum|alt.badge.img+11
    • mickl089
    • Author
    • Valued Contributor
    • Answer
    • August 10, 2021

    Hello,

    the app is in the correct folder /Applications

    But i saw that something went wrong with permissions, if i install the app clean from downloading and installing the dmg manual, it works. So i wrote a script for it, now it works:

    rm -r /Applications/TeamViewer Quick Support.app
    curl -L https://download.teamviewer.com/download/TeamViewerQS.dmg > /private/var/tmp/TeamViewerQS.dmg
    hdiutil attach /private/var/tmp/TeamViewerQS.dmg
    cp -R /Volumes/TeamViewerQS/TeamViewerQS.app /Applications
    hdiutil unmount /Volumes/TeamViewerQS
    rm -rf /private/var/tmp/TeamViewerQS.dmg
    open /Applications/TeamViewerQS.app

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