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VPP Questions

  • August 17, 2014
  • 6 replies
  • 27 views
gskibum
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  1. Changing VPP Association: Is it possible to change a user's Apple ID that the VPP is associated with?

When testing, I used my own Apple ID. I wish I had created a new Apple ID for my admin account in this JSS. I have tried resending the invitation but it is never received. But this raises the question about the possibility of end users wanting to do the same.

  1. Does deleting an accepted invitation request from the list also delete the accepted invitation? I deleted two invitations from the list that had been accepted. After I did this the two users disappeared from the "VPP Accepted" smart user group.

  2. VPP Invitation Method: I have yet to see the "Prompt Users on their computers and mobile devices" method work. Has this worked for anyone else?

Thanks!

    6 replies

    L
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    • lcopeland
    • New Contributor
    • August 17, 2014
    1. Yes. This is what has worked for me: In Mobile Devices, remove the user information from the device. In Users, remove user from the assigned user group or app assignments, then once all apps are removed from user, delete user from Users. Have end user sign in with new Apple ID on device. Then go to Mobile Devices, add user information, go back to Users and assign apps. Sometimes I get a new invite, but usually not.
    2. I haven't deleted any VPP accepted. Not sure why you'd want to do that?
    3. the "prompt user on their computers and mobile devices" worked for me - but the emails did not. =) It is all a very slow process and required much patience.
    gskibum
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    • gskibum
    • Author
    • Valued Contributor
    • August 17, 2014

    Thank you.

    1. I will try your procedure for changing the VPP association.

    2. I was deleting the accepted invitations just to keep the list from getting cluttered. I thought once they have been accepted the invitation is useless. Kind of like an enrollment invitation that is a one use package. Once it's been used it's useless. Also kind of like the wedding invitation I received last month. I sent off the RSVP and added the wedding to my calendar, then threw the invitation in the trash. It doesn't mean I got uninvited because I tossed the invitation in the trash. Why should deleting an accepted VPP invitation revoke the VPP assignment?

    3. Of course people are having the reverse experience as me! :-)

    Nick_Gooch
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    • Nick_Gooch
    • Contributor
    • August 18, 2014

    1. Deleting the user and re-adding works for us. I think a FR may be in order to allow you to send a new vpp invite to a user as opposed to just resending an invite?

    2. Haven't tried but am curious on the answer.

    3. I have had mixed results with both. Some prompts never show up. Some emails keep saying failed to send. Retrying a few times the emails eventually sends.

    O
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    • Olson
    • Contributor
    • August 19, 2014

    I wasn't having any luck at all with prompting or emails, until I set "Allow installing configuration profiles (Supervised devices only)" to yes. Saved, re-sent it to everyone. Then, I resent the invite and the prompt appeared.

    C
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    • caseybones
    • New Contributor
    • August 29, 2014

    I tried to follow the steps provided by @lcopeland but I can't seem to get the VPP Assignments removed from the user. His invitation went through and the JSS shows 36 Apps Assigned (which is correct) but only 10 of them show up in the App Store under purchased no matter what we do. I've removed him from his groups, his scopes, etc. but I can't delete the user because the 36 App Assignments won't go away.

    L
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    • lcopeland
    • New Contributor
    • August 29, 2014

    When I have a user that only sees some of the apps scoped to them, I turn the iPad off and then back on and the apps start appearing (we have 'allow installing of apps' in the profile and 'allow automatic downloading of apps' in the iTunes/App Store setting turned on.)

    If the user still has apps assigned to him, he must be in a scope somewhere. I found one user had been places in two grades by mistake once.

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