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Question

Apple ID need all the time

  • August 17, 2016
  • 3 replies
  • 16 views
LaSagesse
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Hello,

(my english is very approximative i hope you can understand my problem ^^)

Hardware: iPad Air 2 - Version 9.3.1 / JSS 9.92

First, I remove the AppStore from my Students iPads in the configuration Profile - it's OK

Second, I force the installation of the SelfService - it's OK but i have to update the app after the installation

Then, my student's iPad is now with no AppStore and SelfService ! Great

I open SelfService, i can see and install my apps, but i have a little popup "inscription it's ok but it can take few minutes". I have the message all the time, more than few minutes, so i choose "make inscription again" it open the AppStore (Students can download App) and I have to use an Apple ID, but i don't have one, my students have to create it.

How can i do for don't have this popup ? Why inscription on the server take a long time ? Did i miss something ?

Thanks a lot

    3 replies

    S
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    • Sandy
    • Esteemed Contributor
    • August 17, 2016

    Hi Eric,
    In my environment, I do not use the automatic installation of Sef Service Mobile.
    I acquire managed licenses through VPP and then assign Self Service through Device Based Mngement. I think that is the only way to send an app without requiring an Apple ID.
    https://jamfnation.jamfsoftware.com/discussion.html?id=20367
    In the App Catalog, be sure to add the Configuration so that Self Sevice points to your JSS

    I
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    • iOSGenius
    • Contributor
    • August 17, 2016

    I have the App Store disabled and SelfService Enabled they would have to load SS and selected the specific app and will download through self-service without needing the App Store.

    We have not come across an issue prompting for Apple ID.

    bentoms
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    • bentoms
    • Hall of Fame
    • August 20, 2016

    @LaSagesse Other than the above steps, not all apps are available via Managed App Distribrution. If you attempt the above you'll not see the second image that @Sandy posted & if you still try & install automatically, people will receive prompts on their devices.

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