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I just installed the Zendesk Jamf Viewer today and it's pretty cool. The only problem is that, when viewing tickets submitted by a user who has >1 system attributed to them in Jamf, you're presented with the ability to search Jamf from the widget.

But the search seems to be busted :-(

Anybody using this and can confirm the same behavior and/or have suggestions re. how to fix?

Correction: It WORKS (turns out my service account didn't have the appropriate read permissions in Jamf) but the output comes out in raw JSON format :-(


Hey Chris, Are you using this with an on-prem instance of jamf or in jamf cloud?