+6Having problems with 1 computer where Self Service will not launch. It gives an error message "Self service has encountered a problem. Self Service was unable to locate the necessary preferences."
I have tried deleting the User/Library/Preferences/com.jamfsoftware.selfservice.plist empty trash and re-launch Self Service but it still gets the same error message. Any help would be appreciated.
Thanks.
+6Never mind I figured it out. The computer that was giving me the error message was un-managed by Casper. Once I set the computer to be managed again self service started working again.
But that error message couldn't have been more ambiguous and mis-leading.
+8Bump. I agree this message is decidedly unhelpful. It should warn the user that the JSS can't be reached or something that points you in the direction of checking the JSS connection.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.