Is OS X prompting me for something behind that black screen? How can I check the logs since the Mac's in question are in a reboot loop?
Has JAMF thought about adding a process bar to Casper Imaging's "Installing Software" page?
Solved
Casper Imaging frozen on "The imaging process is finishing installing software"
Best answer by RobertHammen
When you used CCP to build it, did you choose the options to:
Disable all Adobe AIR installers, including Community Help Client
Ignore conflicts and continue installations
If not, that's your issue (AIR will hang a machine if install is attempted at imaging time).
+24A few Feature Requests around this:
https://jamfnation.jamfsoftware.com/featureRequest.html?id=766
https://jamfnation.jamfsoftware.com/featureRequest.html?id=298
+9Can you SSH into the machine and check its local jamf.log to see where it is getting stuck?
It's a 50/50. I tried to SSH today and some Mac's let me, others didn't. I'll check the local.jamf.log tomorrow! 8 hours of being stuck on that screen, ugh.
+29What packages were you installing? It's possible something (i.e. Creative Cloud) is hanging up (DeployStudio 38% error)... reboot in Single User mode and check the /var/log/jamf.log, last thing that was installing should be in there...
It was Adobe CC 2014. Removed it from the image, and it imaged fine. I'll test out running it as a policy when imaging is comepeltly finished. I know the Adobe temp account is the reason. Why does the Adobe temp account hang the imaging process? That's a good question.
+12Generally from what I have seen the main reason why that screen hangs is the OS is waiting for some kind of input, user or otherwise that it is not receiving.
+29When you used CCP to build it, did you choose the options to:
Disable all Adobe AIR installers, including Community Help Client
Ignore conflicts and continue installations
If not, that's your issue (AIR will hang a machine if install is attempted at imaging time).
The suite was package by our last Mac person. Since that person never used Casper I feel like it was packaged wrong. I'll need to find/request/buy Adobe CC packager and re-do this. Thank you once again @RobertHammen. I'll update this thread once that process is complete.
+18We see this a lot. We try to make sure ssh is enabled before any other task so we can always get in and either kill the jamfhelper and troubleshoot, or tail the /var/log/jamf.log to where its stuck.
I know lots of people are saying imaging is going away, but its still used a lot, particularly in education where there are labs of shared devices.
+4I've had some luck canceling out of the window with Option+Command+Escape. You should then be able to navigate to terminal or console to determine where the issue might be.
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