Hello Jamf Nation! On October 1st, we made exciting updates to Jamf Premium Support (blog here: https://www.jamf.com/blog/jamf-premium-support-technical-account-managers/. You still get the same expert help from our internal support team, including Tier 3 support, enhanced target response times, and 24/7 access to support, but with some added benefits. Let’s look at the highlights:
Premium Support Tiers:
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There are now five tiers of Premium Support, with the addition of Premium Support Titanium
Technical Account Manager:
A Technical Account Manager (TAM) adds proactive technical guidance to help plan and implement your Mac or mobile strategy. There are three different types of TAMs available, dependent on the Premium Support tier:
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Collaborative TAM: These Jamfs provide proactive technical advice and guidance to help you configure your Jamf environment and implement industry best practices. Available with Premium Support Gold and Platinum.
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Integrated TAM: These Jamfs help plan and implement your priorities, with dev environment review, Jamf engineering access and platform optimization for organizations with growing fleets. An integrated TAM goes on annual on-site visits. Available with Premium Support Titanium.
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Embedded TAM: These Jamfs operate as a member of your team, with direct access to Jamf engineering and expertise in large, complex environments where Jamf is mission-critical infrastructure. An embedded TAM goes on quarterly on-site visits. Available with Premium Support Diamond.
Jamf Certification Courses
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Premium Support Platinum gets access to One Individual Training Pass.
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Premium Support Titanium and Diamond get access to One Organizational Training Pass.
Both training passes allow enrollment into Jamf 200, 240, 270, 300, 370 and 400 instructor led training courses. Learn more about Jamf Training here: https://www.jamf.com/training/.
Read our blog to learn about all of the updates: https://www.jamf.com/blog/jamf-premium-support-technical-account-managers/