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Question

Access iPad Photos via USB

  • October 6, 2021
  • 8 replies
  • 64 views
M
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When you plug an iPad into a computer I cannot view any data on the internal storage. All I can see is what the storage size is and how much disk space is available.

 

I have enabled the following in my configuration profile:

  • USB drive access in Files app 

  • USB restricted mode

 

With the above enabled I am still unable view any photos or videos.

What's the solution?

 

How can I get this working?

    8 replies

    M
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    • Mister_Chow_Wow
    • Author
    • New Contributor
    • October 12, 2021

    *BUMP*

    Still require help...

    A
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    • acss
    • New Contributor
    • November 24, 2021

    Hello, My understanding is this:-

    You need to enable the configuration profile to allow "Pairing with no-supervision configured host" in Jamf Pro, to enable an iPad's media library (e.g. Photos and Videos) to be able to be accessible to Windows PCs.   Also, according to Apple's own documentation, you are also required to install iTunes for Windows 10 (available either through a direct download from Apple, or on the Microsoft Store.

    ----

    Cheers, Adam
    Albany Creek State School
    Education Queensland, Department of Education,
    Queensland Government, Australia.

    M
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    • Mister_Chow_Wow
    • Author
    • New Contributor
    • November 25, 2021

    Hello, My understanding is this:-

    You need to enable the configuration profile to allow "Pairing with no-supervision configured host" in Jamf Pro, to enable an iPad's media library (e.g. Photos and Videos) to be able to be accessible to Windows PCs.   Also, according to Apple's own documentation, you are also required to install iTunes for Windows 10 (available either through a direct download from Apple, or on the Microsoft Store.

    ----

    Cheers, Adam
    Albany Creek State School
    Education Queensland, Department of Education,
    Queensland Government, Australia.


    I do have this option enabled as default but it still doesn't work, despite having some computers with iTunes installed. 😕😕

    TriggerHappyUK
    Forum|alt.badge.img

    I do have this option enabled as default but it still doesn't work, despite having some computers with iTunes installed. 😕😕


    Hi,

    Did you get this working? We're having the same issue.

    C

    HTTPError503
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    • HTTPError503
    • New Contributor
    • May 27, 2022

    Same issue here, tried all the settings in this thread. I do not think it is a Restrictions --> Functionality setting. I completed removed these configuration settings from my test iPad and I still have the same issue.

    HTTPError503
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    • HTTPError503
    • New Contributor
    • May 27, 2022

    I figured it out. It is in the PreStage Enrollment. It is called "Pairing". I reimaged an iPad and tested every Configuration Profile loaded. It works! I have "Pairing with no-supervision configured host" set to Allow. I left these settings unmodified, "USB restricted mode" and "USB drive access in Files app".

     

      HTTPError503
      Forum|alt.badge.img+1
      • HTTPError503
      • New Contributor
      • May 27, 2022

      Hi,

      Did you get this working? We're having the same issue.

      C


      I figured it out. I replied to the original comment.

        A
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        • acss
        • New Contributor
        • June 13, 2022

        I figured it out. It is in the PreStage Enrollment. It is called "Pairing". I reimaged an iPad and tested every Configuration Profile loaded. It works! I have "Pairing with no-supervision configured host" set to Allow. I left these settings unmodified, "USB restricted mode" and "USB drive access in Files app".

         


        Thanks for replying. That seems wrong, as it would mean that Apple Configurator on a Mac without a Supervision Certificate could then pair with iPads not associated with that AC2 instance.

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