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Question

"Account locked" error messages after MFA swapover

  • May 23, 2024
  • 0 replies
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Hey everyone,

This week my company swapped MFA providers from DUO to Okta and after doing so my Mac users are seeing this message when trying to sign into Connect:

We have double and triple checked each users account in Azure when they get this message and all of their accounts are unlocked and in good standing. I have also updated all of our Macs to the latest version of Connect (2.35.0).
Has anyone encountered this with Connect after swapping to a new MFA provider?

I appreciate any help!