We received an iPad back from a previous employee and they don't know the password to their Apple ID. Unlike 95% of our devices, this one in question reports in the JSS as unsupervised and the "Activation Lock Bypass is "not configured". We do have this device listed in DEP, so I'm confused as to why supervision is listed as "no" and "Activation Lock Bypass is "not configured".
iOS version 8.1.3
JSS version 9.8.2
Advice?