+3I just recently purchased two Apple Remote Desktop licenses for myself and my IT Specialist. I just added the licenses to Jamf and have not scoped it to any devices. Jamf is now saying that 1 of the licenses is in use, even though the software has not been installed on any computers. How is this possible? How do I get my license back? At $80/ea, I certainly do not want to be forced to purchase another one.
Best answer by ChaseEndy
Can you build a Remote Desktop package that you can give out, if you have ARD downloaded on your machine, run this command in terminal
sudo pkgbuild --install-location /Applications --component /Applications/Microsoft\\ Remote\\ Desktop.app ./Desktop/ARD.pkg
It will create the ARD installer package on your desktop. You should be able to distribute that to your other co worker.
I know I put Microsoft Remote Desktop but cmd for Apple Remote Desktop is
sudo pkgbuild --install-location /Applications --component /Applications/Remote\\ Desktop.app ./Desktop/ARD.pkg
+9Hi @user-TpjDQfqPUk, first of all you could check out which client this license is using by clicking on the 1 in use. to gather more info. AFAIK all VPP purchases made over Apple Business manager are bound to the Apple ID you use for the ABM portal. So maybe this Apple ID is in use on this client. Do you use your VPP Apple ID for other purposes ore only for your Apple Business Manager account?
+3@pkleiber We do not use our VPP Apple ID for anything other than Apple School. You mentioned clicking on the 1 to see what device the license is installed on. Can you explain where to do this? The 1 in my Jamf Pro instance appears to be a text field not a hyperlink. I would love to be able to see what device is supposedly using the license.
+9@pkleiber We do not use our VPP Apple ID for anything other than Apple School. You mentioned clicking on the 1 to see what device the license is installed on. Can you explain where to do this? The 1 in my Jamf Pro instance appears to be a text field not a hyperlink. I would love to be able to see what device is supposedly using the license.
@user-TpjDQfqPUkyou cannot click the number. I was wrong my bad. But you can create an inventory filter to search for the application name. Then you should find the client. For example like this where I filter for Apple Configurator 2 App
+9
+3
@pkleiber I appreciate your help, however this again runs me into a dead end. I scoped the remaining license to my machine, so I could be certain that the search was successful. I then ran a search for "Application Bundle ID is com.apple.RemoteDesktop," and the results included just 1 computer - mine. It now says that I am using 2 licenses, but it is only installed on one computer. This is beyond frustrating.
+8@pkleiber I appreciate your help, however this again runs me into a dead end. I scoped the remaining license to my machine, so I could be certain that the search was successful. I then ran a search for "Application Bundle ID is com.apple.RemoteDesktop," and the results included just 1 computer - mine. It now says that I am using 2 licenses, but it is only installed on one computer. This is beyond frustrating.
Can you build a Remote Desktop package that you can give out, if you have ARD downloaded on your machine, run this command in terminal
sudo pkgbuild --install-location /Applications --component /Applications/Microsoft\\ Remote\\ Desktop.app ./Desktop/ARD.pkg
It will create the ARD installer package on your desktop. You should be able to distribute that to your other co worker.
+8Can you build a Remote Desktop package that you can give out, if you have ARD downloaded on your machine, run this command in terminal
sudo pkgbuild --install-location /Applications --component /Applications/Microsoft\\ Remote\\ Desktop.app ./Desktop/ARD.pkg
It will create the ARD installer package on your desktop. You should be able to distribute that to your other co worker.
I know I put Microsoft Remote Desktop but cmd for Apple Remote Desktop is
sudo pkgbuild --install-location /Applications --component /Applications/Remote\\ Desktop.app ./Desktop/ARD.pkg
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