Environment:
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iOS 26
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Jamf Pro with Apple School Manager (ASM) VPP token
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User Assignment licensing (not Device Assignment)
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Personal Apple ID (non-managed)
Issue: Successfully accepted a VPP invitation this morning. Deleted the VPP user in Jamf Pro to troubleshoot an app assignment issue. Created a new VPP invitation and sent it to the same email/Apple ID.
When clicking the invitation link on the device:
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Tap "Accept"
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Redirects to App Store
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Hangs with "Can't Connect to App Store" error
Steps Taken:
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Confirmed App Store is accessible normally (can browse/download personal apps)
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Deleted and re-created the Jamf user with same email address
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Issue persists across multiple attempts
Current State: Unable to re-establish VPP association with the same Apple ID. Appears to be a cached association on Apple's backend preventing re-invitation acceptance.
Question: What is the recommended method to force-clear the VPP user association on Apple's side, or is the only resolution to wait for the 24-48 hour cooldown period? Also, would switching to Device Assignment bypass this issue entirely for future deployments?