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Hi all,

We are trying to upload .csv files into Apple School Manager, and we keep getting this error:

[ok] unzipped file: classes.csv.
[ok] unzipped file: courses.csv.
[ok] unzipped file: locations.csv.
[ok] unzipped file: rosters.csv.
[ok] unzipped file: staff.csv.
[ok] unzipped file: students.csv.
[error] rosters.csv: CSV file is missing some headers, or the headers are not correctly formatted.

Does anyone have an example of what a correct rosters.CSV file should look like so I can compare with mine?  My headers are in all caps ... would this make a difference?

Thanks for your help.

The rosters file should have: roster_id, class_id and student_id for the headers. I'd say the text case of the column headers matters considering how sensitive this system is to relatively minor things.

There are templates fyi if you goto your ASM dashboard > Settings > Data Source > Edit SFTP.

The rosters file should have: roster_id, class_id and student_id for the headers. I'd say the text case of the column headers matters considering how sensitive this system is to relatively minor things.

There are templates fyi if you goto your ASM dashboard > Settings > Data Source > Edit SFTP.


Thank you.  Do you know if ASM is sensitive on how to name the file (i.e. no hyphens)?

Very much so. Keep the names of the individual files the same. No naming policy on the zip file, but I wouldn't chance it and keep it text only with no special characters.

Very much so. Keep the names of the individual files the same. No naming policy on the zip file, but I wouldn't chance it and keep it text only with no special characters.


Thank you again.  So appreciated. 

Hello, I have the same type of problem with the import students.csv
[error] classes.csv: CSV file is missing some headers, or the headers are not correctly formatted.

However, I've updated by rewriting the files from the templates provided in Apple School Manager. Could you help?

asm files 

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