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Hello all, after some testing and profile creation I have started deploying Apple TVs (4K 3rd Gen - no USB-C) in my school district [28 in testing phase]. As we deployed to our schools we ran into a problem where an Apple TV decided to stop communicating with our onPrem appliance (out of 12 deployed). The device seems to work properly regarding AirPlay use, code is issued and staff can cast to it. We setup ALL apple tvs to "Conference mode" which doesnt allow access to anything, including settings [no way to reset that way]


Interwebs just mentions that we are out of luck and need to call Apple support in order to reset the device. So, now we we have a door stopper that can't be reset unless Apple support gets involved. Does anyone have tips or tricks on how the apple tvs can be reset without Apple support? Maybe someone had this issue and has some information. All other school sites will follow deployment and I will hate for this issue to happen to our apple tvs at some point and the only solution is Apple support call for a fix or to disable "Conference mode". Older models had USB-C connection and Configurator can be used to reset them, but, these devices don't have that now.

Steps to reset Apple TV without USB-C port.


I've had mixed success with multiple concurrent power cycles to get them into recovery mode and then reset to factory settings. This works best when you plug in to a power strip due to the switch:



  1. Power on Apple TV



  2. When the white LED stops blinking, power off



  3. Repeat 5-6 times. Apple TV will eventually enter Recovery Mode



 

Thank you, that got me where I needed to be. 

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