So we have Apple TVs that are set up with a config profile to automatically go into Conference Room mode, which locks out the ability to use an Apple TV remote. Somehow, some of the Apple TVs got unenrolled from Jamf but are still stuck in Conference Room mode. There’s no way to get into Settings to reset them because the remote doesn’t work.
I’ve tried the old method of resetting them by rebooting them 4-5 times until the Recovery menu comes up. That used to work, however, at some point they stopped going to that menu, and now only give the option to connect an iPhone or iPad to reset them. No problem, I thought, I can use my iPad. The problem is that now the ONLY option it gives is to upgrade the OS, and when choosing that option, it doesn’t actually go through the Apple TV setup again…. meaning it doesn’t re-enroll in Jamf. The Apple TV downloads and applies the OS upgrade… then puts me right back into Conferenced Room Mode, locked with no ability to use a remote.
Is there anything I can do with these things to get them re-enrolled or are they basically bricked? Is there any way at all to actually reset an Apple TV from Recovery rather than just upgrading the OS? It amazes me how every time I figure out how to work around an issue with an Apple device, Apple finds a way to thwart me so my old methods of fixing no longer work.