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Bag Load Failed, The Internet connection appears to be offline.Error -1009 kCFErrorDomainCFNetwork.

  • Oct 4, 2023 8:53 AM UTC
  • 7 replies
  • 319 views

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Hello

Almost half of the apps won't be installed. Status is Failed and we get an error: "Bag Load Failed, The Internet connection appears to be offline.Error -1009 kCFErrorDomainCFNetwork." Sometimes the error is -1001.

The installation process won't be retried automatically and we cannot find a way to retry the installation without checking all iPads one by one.

 

 

7 replies

EdwardB
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  • Contributor
  • Oct 4, 2023 10:28 AM UTC

Do you have Jamf Safe Internet? This can result in the Bag Load Failed error.


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  • New Contributor
  • Oct 4, 2023 1:09 PM UTC

Since this shows up as a failed command, you could just do a blank search to pull up all of your devices and then cancel failed commands.

 

Action -> Cancel Management Commands -> Cancel All Failed Commands


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  • New Contributor
  • Oct 4, 2023 1:14 PM UTC

Since this shows up as a failed command, you could just do a blank search to pull up all of your devices and then cancel failed commands.

 

Action -> Cancel Management Commands -> Cancel All Failed Commands


Just realized this was posted under Jamf School - my steps are for Jamf Pro, so you may have a different experience


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  • Author
  • Contributor
  • Oct 4, 2023 1:23 PM UTC

Do you have Jamf Safe Internet? This can result in the Bag Load Failed error.


No we don't have Jamf Safe Internet.


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  • Author
  • Contributor
  • Oct 4, 2023 1:24 PM UTC

Just realized this was posted under Jamf School - my steps are for Jamf Pro, so you may have a different experience


Yeah, Did not find Action -> Cancel Management Commands 


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  • Contributor
  • Oct 13, 2023 5:14 AM UTC

To isolate if this is your network's DNS issue, connect the ipad to your mobile phone 4G/5G hotspot and try.


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  • New Contributor
  • Nov 14, 2023 12:57 PM UTC

Tried with mobile Hotspot but still getting "Bag Load Failed" for VPP apps.