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Can't open Self Service on an iPad

  • November 16, 2023
  • 5 replies
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grecopj
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Having a problem with an iPad that enrolls without a problem but when I launch Self Service it gives me the following screen. Any suggestions as to why this is happening?

 

 Thanks

Best answer by ssagola

https://jamf.service-now.com/kb_view.do?sysparm_article=KB0035429

5 replies

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  • New Contributor
  • November 16, 2023

Check out these two articles that address the issue (one is a simple description of the fix, the other is more detailed).

https://community.jamf.com/t5/jamf-pro/self-service-for-ios-11-2-0/td-p/304596

https://community.jamf.com/t5/jamf-pro/self-service-doesn-t-activate/td-p/304406


ssagola
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  • Contributor
  • November 16, 2023

There is an issue now with self service. I am getting the same thing 


ssagola
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  • Contributor
  • Answer
  • November 16, 2023

JennyGarland
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  • New Contributor
  • November 16, 2023

Changing the app config worked for us! My concern is why has Jamf not put anything out? This is a known issue and could have been communicated through our Jamf instances. They can send surveys that way - they certainly could send a heads up about this one.


grecopj
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  • Author
  • Valued Contributor
  • November 16, 2023

Thank you all! Changing the app config did the trick.