Having a problem with an iPad that enrolls without a problem but when I launch Self Service it gives me the following screen. Any suggestions as to why this is happening?

 Thanks
Having a problem with an iPad that enrolls without a problem but when I launch Self Service it gives me the following screen. Any suggestions as to why this is happening?

 Thanks
Best answer by ssagola
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.