Has anyone tried enrolling a new Mac with Catalina (10.15.0) and it just hangs on "Retrieving Activation Record "?
Solved
Catalina + Prestage Enrollment + Retrieving Activation Record Hanging
+8Best answer by zinkotheclown
I never found out the reason why our 2018 MacBook Air Retinas have the “Retrieving Activation Record” issue after installing Catalina but I found a workaround.
Once I get the “Retrieving Activation Record” issue, I reboot the Mac to the Recovery Partition.
I open Terminal and type in “touch /Volumes/Macintosh HD/private/var/db/.RunLanguageChooserToo” and then restart.
After the Mac restarts, I get the Language Chooser page. At this point I can summon Terminal as root with ctrl shift cmd + t.
I type in “sudo profiles renew -type enrollment”, hit enter, quit Terminal, and go through Setup Assistant. At this point the Mac enrolls to our MDM normally.
This still makes installing Catalina on the MacBook Air Retinas a little more complicated but not so much as re-installing the OS over and over again.
+2We also exprience this issue here, after wiping the new Mac's and reinstall the OS, DEP went through smoothly..
+3@tech2020 solution worked great for me, no reboots, just back to language selection, break out to terminal, one command, and continue on. But, man, what a pain. At least 1 in 5?
These are newest MacBook Airs.... shipped with Catalina.
It's great the Terminal command works, but this issue should have a better solution if we want to move forward with touchless deployments.
+1Update this is what we did and worked fairly quick. prior to that we charged for about 5-10 minutes.
+1Update this is what we did and worked fairly quick. prior to that we charged for about 5-10 minutes. link text
+7We experienced this issue last year with macOS Catalina. After escalating this to our Apple Engineer, they came up with an internal document explaining that a low battery on the device causes the problem. We were quite skeptical about it, but there was a common factor. All our computers were in a warehouse for a few months. We do remote deployments, meaning that our users receive their laptops directly from the warehouse. Users configure the laptops themselves.
We confirmed that when the computers have a low battery (below 25%), the deployment failed 99% of the time.
When this happens:
- Turn off the computer and let it charge for an hour to be safe.
- Turn it back on and press CTRL OPTION CMD + T. This will open Terminal. From there.
- On terminal, type profiles -Nv and you should get a "pass".
Then, try again. It should work now.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.