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Has anyone tried enrolling a new Mac with Catalina (10.15.0) and it just hangs on "Retrieving Activation Record "?

We also exprience this issue here, after wiping the new Mac's and reinstall the OS, DEP went through smoothly..


@tech2020 solution worked great for me, no reboots, just back to language selection, break out to terminal, one command, and continue on. But, man, what a pain. At least 1 in 5?



These are newest MacBook Airs.... shipped with Catalina.


It's great the Terminal command works, but this issue should have a better solution if we want to move forward with touchless deployments.


Update this is what we did and worked fairly quick. prior to that we charged for about 5-10 minutes.




Update this is what we did and worked fairly quick. prior to that we charged for about 5-10 minutes. link text


We experienced this issue last year with macOS Catalina. After escalating this to our Apple Engineer, they came up with an internal document explaining that a low battery on the device causes the problem. We were quite skeptical about it, but there was a common factor. All our computers were in a warehouse for a few months. We do remote deployments, meaning that our users receive their laptops directly from the warehouse. Users configure the laptops themselves.



We confirmed that when the computers have a low battery (below 25%), the deployment failed 99% of the time.



When this happens:
- Turn off the computer and let it charge for an hour to be safe.
- Turn it back on and press CTRL OPTION CMD + T. This will open Terminal. From there.
- On terminal, type profiles -Nv and you should get a "pass".



Then, try again. It should work now.




@omarluna 's resolution worked for me. Low battery seems a big culprit here