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Question

Company Portal register issue- Get the app Error

  • May 20, 2026
  • 4 replies
  • 218 views
S
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Hello Everyone 

while i am trying to registry any mac device with company portal it is saying get the app popup even device already have the latest company portal app installed, 

If anyone can help me to fix it 

 

Note - it was working as expected two days back 

4 replies

GovindSharma
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  • GovindSharma
  • New Contributor
  • May 21, 2026

Can you please share the complete scenario. How you doing the integration with jamf .

 

Attached the screenshot as well

Shyamsundar
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  • Shyamsundar
  • Jamf Heroes
  • May 21, 2026

Please check the azure logs 

mark_mahabir
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  • mark_mahabir
  • Jamf Heroes
  • May 21, 2026

We ran into this recently ourselves. We needed either the Microsoft Enterprise SSO Extension or Platform SSO configured:
 

 

Ahadub
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  • Ahadub
  • Contributor
  • June 10, 2026

Hello Everyone 

while i am trying to registry any mac device with company portal it is saying get the app popup even device already have the latest company portal app installed, 

We have the same problem on some but not other Macs.

We have a Jamf policy for Device compliance.  I split out the company portal installer to its own policy.  We already have 30 Macs enrolled and working correctly.  10 of them keep coming back to “get the app”.

  1. Go to Self Service and install company portal.
  2. Click on the Register Device Compliance policy (this has compliance configured)
    1. Company portal opens and the user signs in.
    2. The white screen with the 4 steps comes up.
    3. Step 1, press continue.
    4. Step 2 redirects us to a browser where we are prompted to get the app.
  3. Dead end point.  Nothing finishes enrolling the device.

 

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