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Question

Configuration Profiles being removed randomly on multiple devices

  • April 17, 2025
  • 3 replies
  • 36 views

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Is anyone else experiencing an issue where Configuration Profiles are being removed? Every morning, these profiles disappear from over 30 devices, and I can’t work out why. I’ve raised it with Jamf Support, but thought I’d ask here in case anyone else has come across something similar.

We’re running Jamf Pro Version 11.14.1, which we upgraded from 11.6 a couple of weeks ago. I’m not sure if the upgrade is the cause, as I didn’t notice this behaviour before the upgrade.



I'm seeing this under Management History section.

 

 

3 replies

howie_isaacks
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  • Esteemed Contributor
  • April 17, 2025

The first thing you should check is scopes for the profiles. If you are using smart groups to scope the affected profiles, your Macs may have fallen out of those smart groups if they no longer fit the criteria defined for the smart groups.


Shyamsundar
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  • Jamf Heroes
  • April 18, 2025


Check the Scope of this Profiles and check did this device was ever moved out of the smart group, check the criteria of the smart group ,


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  • Author
  • New Contributor
  • April 22, 2025

The machines are showing in the Smart Groups and I've had a look at the scope of the configurations profile and it's being targeted correctly.