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In our environment, we have one device which we trying to do DEP enrolment but its failing with below error for specific user ID. if we try same device with different credentials the enrolment works flawlessly.

"Enrolling with management server failed Unexpected error MDMResponseStatus: 500"

Even we tried user initiated enrolment but does not work as well with the specific user ID. it fails with attached error.

The device is mapped correctly in ABM as the enrolment works fine with different user.

Thank you.

did you create the user in Jamf Pro, or are you pulling the user from azure or okta?

did you create the user in Jamf Pro, or are you pulling the user from azure or okta?


@danlaw777 - its resolved, we had 2 entries in Jamf user account. 
Thanks for your reply 🙂 have a good day.

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