+5Hi,
in our environment all of the devices stopped checking in into Jamf.
What did we do since the last check-in?
There were three issues, which we think we have fixed:
Resolved The .. @... service token expired 23 days ago.
Resolved The ASM token of '...@...' expired 23 days ago
Resolved The APNs certificate of 'appleCert@...' expired 23 days ago.
How do we get the devices back into Jamf without reinstalling/resetting the devices? Any hints?
Best answer by ms-jam
Solution: Apple Push Notification Service didn't work for some reason. I have double and triple checked (my screen gets screenshot every few seconds) - Initially everything was okay when I renewed the APN Service certificates.
Anyway, the APN service had a exclamation mark, without any further error message (as you can see in the screenshot). So I renewed the certificates again and everything worked fine again.
Glad I didn't had to reset and enroll all the devices - I started it with 3 devices and got sick of it immediately ;)
+9It sounds like the certs were replaced, rather than being renewed.
What are you seeing in the server logs? What happens when you run jamf policy/recon/manage?
+10It sounds like the certs were replaced, rather than being renewed.
What are you seeing in the server logs? What happens when you run jamf policy/recon/manage?
Jamf School does not have JSS. So, no jamf commands.
+5It sounds like the certs were replaced, rather than being renewed.
What are you seeing in the server logs? What happens when you run jamf policy/recon/manage?
Double checked, and I renewed the certificates.
+5Solution: Apple Push Notification Service didn't work for some reason. I have double and triple checked (my screen gets screenshot every few seconds) - Initially everything was okay when I renewed the APN Service certificates.
Anyway, the APN service had a exclamation mark, without any further error message (as you can see in the screenshot). So I renewed the certificates again and everything worked fine again.
Glad I didn't had to reset and enroll all the devices - I started it with 3 devices and got sick of it immediately ;)
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