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Question

Disabling Lost mode without wiping

  • Mar 26, 2024 2:15 PM UTC
  • 2 replies
  • 124 views

dnayes
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Hello! We had an iPad stolen by a staff member. I disabled the iPad and was able to get the location. This helped HR retrieve the iPad and I now have it back. HR wants to know what is on the iPad. Unfortunatly the iPad went dead while it was missing and now I cant take it out of lost mode as the ipad will not grab a network connection to grab my disable lost mode command. Is there any way to disable lost mode without wiping the ipad?

 

Thank you,

2 replies

mvu
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  • Jamf Heroes
  • Mar 26, 2024 2:34 PM UTC

Try connecting to an ethernet dongle if you have one.

If not, try connecting the iPad to an Apple Configurator Mac and tether the network connection.


dnayes
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  • Author
  • Contributor
  • Mar 26, 2024 2:45 PM UTC

I have an ethernet Dongle, but the ipad is not recieving any sort of network connection. I tested the dongle on another ipad and it was fine, so I know its not the dongle or ethernet cable. Also apple configurator doesn't even detect a connected device. I'm thinking I've hit a brick wall with this.