Download and install updates Management Push not working....

Question

Hello!

Just hoping someone can help me out here, I currenty work for an organisation that holds about 140 IMacs, Trying to do a more automated switch from Monterey to Ventura, I've noticed that Jamf Pro has the 'Download & Install Updates feature' under management controls, I can send the command off and it will sit in pending commands for 5-10mins then just dissapear and do nothing...

Any help would be great, or other solutions for a more remote Upgrade Path....

AJPinto · Answer

Check the devices. JAMF does not use the MDM keys to monitor macOS update status for some strange reason.

Open console, and view the install.log
send the MDM command
Watch the install.log for anything happening
Search specifically for 13.2.1
Make sure 13.2.1 is not differed, but you should see if it is in the logs

This is the log from one of my test devices if you want to look at it to get an idea of what you are looking for. It took about 3 hours from this device being told to run updates to actually installing them.

2023-02-13 14:41:02-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
	    "<SUOSUProduct: MSU_UPDATE_22D68_patch_13.2.1_minor>"
2023-02-13 14:41:02-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
	    "<SUOSUProduct: MSU_UPDATE_22D68_patch_13.2.1_minor>"
2023-02-13 14:41:29-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
	    "<SUOSUProduct: MSU_UPDATE_22D68_patch_13.2.1_minor>"
2023-02-13 14:41:29-06 Q74V4012WX SoftwareUpdateNotificationManager[77782]: Controller: Received availableUpdatesChanged notification; new updates: [MSU_UPDATE_22D68_patch_13.2.1_minor]; new major updates: [032-48342, 032-35706, 032-33200, 012-60271, 012-93766, 032-33828, 032-12843, 012-90254]
	    "<SUOSUProduct: MSU_UPDATE_22D68_patch_13.2.1_minor>"
2023-02-13 14:41:30-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
2023-02-13 14:41:30-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
	    "<SUOSUProduct: MSU_UPDATE_22D68_patch_13.2.1_minor>"
2023-02-13 14:41:30-06 Q74V4012WX softwareupdated[77774]: Descriptor has changed since previous download (13.2.1 vs (null))
2023-02-13 14:41:30-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
2023-02-13 14:42:38-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
2023-02-13 14:42:38-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
	    "<SUOSUProduct: MSU_UPDATE_22D68_patch_13.2.1_minor>"
2023-02-13 14:42:45-06 Q74V4012WX SoftwareUpdateNotificationManager[77782]: Controller: Received availableUpdatesChanged notification; new updates: [MSU_UPDATE_22D68_patch_13.2.1_minor]; new major updates: [032-48342, 032-35706, 032-33200, 012-60271, 012-93766, 032-33828, 032-12843, 012-90254]
	    "<SUOSUProduct: MSU_UPDATE_22D68_patch_13.2.1_minor>"
2023-02-13 14:42:45-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
	    "<SUOSUProduct: MSU_UPDATE_22D68_patch_13.2.1_minor>"
2023-02-13 14:42:45-06 Q74V4012WX softwareupdated[77774]: Descriptor has changed since previous download (13.2.1 vs (null))
2023-02-13 14:42:45-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
2023-02-13 14:42:45-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
2023-02-13 14:42:46-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
2023-02-13 14:50:52-06 Q74V4012WX softwareupdated[77774]: Descriptor has changed since previous download (13.2.1 vs (null))
	        "MSU_UPDATE_22D68_patch_13.2.1_minor"
	    "<SUOSUProduct: MSU_UPDATE_22D68_patch_13.2.1_minor>"
	        "MSU_UPDATE_22D68_patch_13.2.1_minor"
2023-02-13 14:51:07-06 Q74V4012WX softwareupdated[77774]: Descriptor has changed since previous download (13.2.1 vs (null))
2023-02-13 14:51:07-06 Q74V4012WX softwareupdated[77774]: Descriptor has changed since previous download (13.2.1 vs (null))
2023-02-13 14:51:08-06 Q74V4012WX softwareupdated[77774]: Descriptor has changed since previous download (13.2.1 vs (null))
	    "MSU_UPDATE_22D68_patch_13.2.1_minor"
2023-02-13 14:58:10-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
2023-02-13 14:58:10-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
	    "<SUOSUProduct: MSU_UPDATE_22D68_patch_13.2.1_minor>"
2023-02-13 14:58:21-06 Q74V4012WX softwareupdate[59526]: Controller: Received availableUpdatesChanged notification; new updates: [MSU_UPDATE_22D68_patch_13.2.1_minor]; new major updates: [032-48342, 032-35706, 032-33200, 012-60271, 012-93766, 032-33828, 032-12843, 012-90254]
	    "<SUOSUProduct: MSU_UPDATE_22D68_patch_13.2.1_minor>"
2023-02-13 14:58:21-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
2023-02-13 14:58:22-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
2023-02-13 14:58:22-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
	    "<SUOSUProduct: MSU_UPDATE_22D68_patch_13.2.1_minor>"
2023-02-13 14:58:27-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
2023-02-13 14:58:27-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
2023-02-13 15:08:03-06 Q74V4012WX SoftwareUpdateNotificationManager[77782]: SUOSUShimController: Cleared # attempts for MSU_UPDATE_22D68_patch_13.2.1_minor
	    "<SUOSUProduct: MSU_UPDATE_22D68_patch_13.2.1_minor>"
2023-02-13 15:08:03-06 Q74V4012WX SoftwareUpdateNotificationManager[77782]: Controller: Received availableUpdatesChanged notification; new updates: [MSU_UPDATE_22D68_patch_13.2.1_minor]; new major updates: [032-48342, 032-35706, 032-33200, 012-60271, 012-93766, 032-33828, 032-12843, 012-90254]
	    "<SUOSUProduct: MSU_UPDATE_22D68_patch_13.2.1_minor>"
2023-02-13 15:08:03-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
	    "<SUOSUProduct: MSU_UPDATE_22D68_patch_13.2.1_minor>"
2023-02-13 15:08:04-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
2023-02-13 15:08:04-06 Q74V4012WX softwareupdated[77774]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_22D68_patch_13.2.1_minor
	    "MSU_UPDATE_22D68_patch_13.2.1_minor"
	   
{I redacted a section due to JAMF character limits}

2023-02-13 15:17:16-06 Q74V4012WX softwareupdated[737]: softwareupdated: Starting with build 13.2.1 (22D68)
2023-02-13 15:17:17-06 Q74V4012WX softwareupdated[737]: Previous System Version : 13.2 (22D49), Current System Version : 13.2.1 (22D68)
2023-02-13 15:17:17-06 Q74V4012WX softwareupdated[737]: SoftwareUpdate: Fire periodic check after upgrade to 13.2.1 (22D68)
2023-02-13 15:18:57-06 Q74V4012WX com.apple.MobileSoftwareUpdate.CleanupPreparePathService[2320]: Recorded item in install history database: "macOS 13.2.1" (13.2.1)
2023-02-13 15:22:52-06 Q74V4012WX softwareupdated[552]: softwareupdated: Starting with build 13.2.1 (22D68)
2023-02-13 15:22:52-06 Q74V4012WX softwareupdated[552]: Previous System Version : 13.2.1 (22D68), Current System Version : 13.2.1 (22D68)
2023-02-13 15:22:52-06 Q74V4012WX softwareupdated[552]: SoftwareUpdate: Fire periodic check after upgrade to 13.2.1 (22D68)
2023-02-14 12:53:08-06 Q74V4012WX softwareupdated[552]: JS: 13.2.1
2023-02-14 12:55:03-06 Q74V4012WX softwareupdated[6381]: softwareupdated: Starting with build 13.2.1 (22D68)
2023-02-14 12:55:04-06 Q74V4012WX softwareupdated[6381]: Previous System Version : 13.2.1 (22D68), Current System Version : 13.2.1 (22D68)
2023-02-14 12:55:07-06 Q74V4012WX softwareupdated[6381]: JS: 13.2.1
2023-02-14 13:19:31-06 Q74V4012WX softwareupdated[6381]: JS: 13.2.1
2023-02-14 13:24:44-06 Q74V4012WX softwareupdated[6381]: JS: 13.2.1
2023-02-14 13:25:23-06 Q74V4012WX softwareupdated[6381]: JS: 13.2.1
2023-02-14 13:27:45-06 Q74V4012WX softwareupdated[6381]: JS: 13.2.1
2023-02-14 13:46:11-06 Q74V4012WX softwareupdated[6381]: JS: 13.2.1
2023-02-14 15:35:38-06 Q74V4012WX softwareupdated[6381]: JS: 13.2.1
2023-02-14 17:31:50-06 Q74V4012WX softwareupdated[6381]: JS: 13.2.1

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