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Hi,

I am using JAMF cloud and trying to workout ADE (First time) but i keep getting an error on my brand new Macbook Studio saying "Enrolling with Management Server Failed. "Amazon Root CA 1" certificate is not trusted.

Any ideas ?

I have opened a support case however it looks like its just taking time, so thought maybe I'd ask you guys for some ideas while waiting.

Inspect the TLS certificate on your Jamf Cloud instance, it's probably bad or your network security tools are filtering traffic. Jamf maintains the certificate unless you have the premium subscription and elected to maintain the certificate yourself. 



  • If the certificate looks good, and you are on your corporate network make sure that the proper network traffic is bypassed around TLS/SSL inspection and the firewall is not blocking traffic.

  • If it's not a network filter/firewall, open a ticket with Jamf.

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