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Question

Error Occurred While Running Policy "Update Inventory" on Computer "xxx"

  • July 7, 2022
  • 7 replies
  • 41 views
BookMac
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Hi folks,

for a few weeks now we've been getting messages that the inventory has failed. The log looks like this:

An error occurred while running the policy "Update Inventory" on the computer "xxx". Actions from policy log: Executing Policy Update Inventory Running Recon... Retrieving inventory preferences from https://xxx.jamfcloud.com/... Locating accounts... Locating package receipts... Searching path: /System/Applications Locating software updates... Locating plugins... Locating printers... Searching path: /Applications Locating hardware information (macOS 12.2.1)... Software update timed out after 300 seconds. The complete policy log is available in the JSS at: https://xxx.jamfcloud.com/policies.html?id=1&o=l Computer Info: ID: xxx IP Address: xxx Serial Number: xxx

 Can someone tell me what's going wrong? The inventory there for too long and then he breaks it off?

Regards

    7 replies

    J
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    • jsherwood
    • Contributor
    • 38 replies
    • July 7, 2022

    We've also been seeing this behaviour for the last couple of weeks - I was wondering if it was something related to our infrastructure but clearly it's a wider issue

    J
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    • JustDeWon
    • Contributor
    • 225 replies
    • July 7, 2022

    You may want to check the policy itself.... Looks like you have softwareupdates running with the inventory update, and it's timing out on the software update

    M
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    • mschroder
    • Valued Contributor
    • 359 replies
    • July 7, 2022

    Looks as if the softwareupated got stuck and needs to be kicked with  "sudo /bin/launchctl kickstart -k system/com.apple.softwareupdated".

    BookMac
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    • BookMac
    • Author
    • Jamf Heroes
    • 92 replies
    • July 12, 2022

    It looks like the solution is the one posted by @gachowski  at https://community.jamf.com/t5/jamf-pro/recon-error-software-update-timed-out-after-300-seconds/m-p/269056#M24603

    I adjusted the update inventory policy and added sudo launchctl kickstart -k system/com.apple.softwareupdated under Files and Processes

    D
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    • DouglasWard-IA
    • Contributor
    • 29 replies
    • December 20, 2022

    It looks like the solution is the one posted by @gachowski  at https://community.jamf.com/t5/jamf-pro/recon-error-software-update-timed-out-after-300-seconds/m-p/269056#M24603

    I adjusted the update inventory policy and added sudo launchctl kickstart -k system/com.apple.softwareupdated under Files and Processes


    No need for sudo though?

    M
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    • mschroder
    • Valued Contributor
    • 359 replies
    • January 11, 2023

    No need for sudo though?


    No sudo needed when run from the MDM, but needed when run by user from command-line.

     

    D
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    • DouglasWard-IA
    • Contributor
    • 29 replies
    • January 11, 2023

    No sudo needed when run from the MDM, but needed when run by user from command-line.

     


    Exactly, that's what I was saying. the OP has sudo in their policy, and I was asking why.


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