Skip to main content
Question

Error: Package was not successfully downloaded. 400

  • June 4, 2024
  • 2 replies
  • 115 views
J
Forum|alt.badge.img+3

I am trying to deploy the latest Falcon Sensor for CrowdStrike and keep getting an error message saying the package was not successfully downloaded and an error code # 400. I haven't been able to identify the problem for a month or two now. This has been tested using Intel, M1,M2, and M3 macbooks. Also we are using our default distribution point not the cloud distribution point if that makes a difference. I have this uploaded to our pro server already multiple times haha. When I manually install the package on the device i have no issues. Any advise would be greatly appreciated.

 

Thank you!

 

 

    2 replies

    Tangentism
    Forum|alt.badge.img+10
    • Tangentism
    • Honored Contributor
    • June 5, 2024

    I'm having a similar issue on a customers instance but with a 1200 error.

    Do you have SSL inspection that could be breaking the certs? Does it only happen on the internal network but works ok when external?

     

    AJPinto
    Forum|alt.badge.img+26
    • AJPinto
    • Legendary Contributor
    • June 5, 2024

    I usually have to call Jamf for the download errors as they are not documented anywhere, I have found. 400 could literally be anything.

     

    • If the issue is just this one package, make sure there is not something terminal with it like its more then 10gb (which I doubt it is). 
    • I would also watch the Jamf waiting room and see if the package starts to download at all, and what the size of the package is when the download fails. 
    • When in doubt logs, in this case jamf.log.
    J
    Terms & ConditionsCookie settingsAccessibility statement