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Question

Escrow buddy is not working

  • Jan 27, 2024 12:49 AM UTC
  • 3 replies
  • 169 views
janzaldua
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Hello. Not sure if others have had this issue, but escrow buddy is not working for us. I followed the deployment guide on the wiki, and made sure to double-check everything, but no luck. Had the user log out and log back into the MacBook (after the Policies completed), and the key is still not escrowed into Jamf. I also opened an "issue" within their GitHub, but I was curious if anyone here has experienced the same problem.

https://github.com/macadmins/escrow-buddy/issues/8 

Not sure what I am missing here 🤔 🤔

    3 replies

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    • efil4xiN
    • Valued Contributor
    • Jan 27, 2024 2:34 AM UTC

    Traveling at the moment, but think I saw this with a client and Intune. IIRC i scripted a FV rotation and it showed up

    jamf-42
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    • jamf-42
    • Esteemed Contributor
    • Jan 27, 2024 7:59 PM UTC

    Check logs https://github.com/macadmins/escrow-buddy/wiki/FAQ#how-do-i-view-escrow-buddys-logs

      Macweazle
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      • Macweazle
      • Contributor
      • Jan 31, 2024 4:55 PM UTC

      Just from personal experience - it may take some time until the FileVault key is actually escrowed. Like a couple of hours up to a day. And, of course, check the logs :) 

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