Skip to main content

Heads up to my fellow Jamf community.

We've been seeing iPadOS 15.8.4 iPads when reprovisioned can't be enrolled to Jamf School.  This may affect Jamf Pro too.  The exact error is "Failed to retrieve configuration".  I reached out to Jamf support and they said they have been getting reports of this from others and that this has been observed across different MDM providers.  Jamf reached out to Apple regarding this issue and this is exactly what they told me:

Apple did get back to us just a bit ago, and they have identified the issue (they did not elaborate on what the issue was). The release is not ready yet though and at this time they couldn't give me an ETA on when that would release.

For now I created an internal Jamf Product Issue so we can track customers and I have attached this case to that ticket (PI136109).

Hopefully an update that fixes this issue will come out soon.  Jamf did say that they could reproduce my issue but had mixed results as one test iPad had the issue but another one did not.

On another somewhat related note we have also seen iOS 12.5.7 devices not being able to be reprovisioned either.  Error on that is somewhat different.  It says "The configuration is not available.".  I'm not pursuing this as iOS 12.5.7 devices are not currently supported by Jamf School.  We were using these devices as communication devices for our special needs students.

I hear ya.  It does work with Apple Config though.  Here’s how with Jamf School (should be able to adapt to any MDM):

Steps 

  1. In Apple School Manager, unenroll the device from Automated Enrollment but keep it assigned to the organization.

  2. Erase or restore the iPad.

  3. Add Wifi Profile with Apple Configurator.

  4. Supervise the device without enrolling it in any MDM.

  5. Add Jamf School enrollment profile with Apple Configurator.

  6. Complete Setup Assistant.

  7. Reassign the device in Apple School Manager back to Jamf School as the MDM. (optional)

The error is

Provisional Enrollment failed

Provisional Enrollment failed

[MCCloudConfigErrorDomain - 

0x80EF (33007)]

The error is

Provisional Enrollment failed

Provisional Enrollment failed

[MCCloudConfigErrorDomain - 

0x80EF (33007)]

Yup, I gotchu.  If you follow my steps above you can still supervise and enroll it into an MDM (Jamf Pro/Jamf School).  Remember when preparing not to enroll in any MDM; otherwise, you will get those errors.

So what do if the device is still listed in ASM, but it is released from the organization?  That is the whole point of me doing this is to try to get the device assigned back to our ASM account. Also, are there simplified instructions for this process?  (My head is spinning in circles).  I am just first wanting to get the device, unreleased from ASM and back to our organization, then I want to fix the not enrolling in Jamf issue.

If all you want to do is get it back on ASM then yes you can’t do that.  But you CAN enroll and manage it using the steps I mentioned.  Not a full fix but at least makes the devices usable.

Fiddlesticks…… 😪. Well Ill try it without the ASM and see if it works.

What version of Configurator is working for this?  I’m trying to get this 15.8.5 iPad into ABM, but it never shows up.  I run the prepare like I usually do (Add to ABM, Activate unchecked), it goes to step 3 “Activating iPadOS on the device”, it eventually disappears, and the iPad never goes into ABM.

Terms & ConditionsCookie settingsAccessibility statement