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Question

Failed to retrieve configuration on iPadOS v15.8.4

  • June 2, 2025
  • 33 replies
  • 6983 views

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33 replies

dletkeman
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  • Author
  • Jamf Heroes
  • October 21, 2025

I hear ya.  It does work with Apple Config though.  Here’s how with Jamf School (should be able to adapt to any MDM):

Steps 

  1. In Apple School Manager, unenroll the device from Automated Enrollment but keep it assigned to the organization.

  2. Erase or restore the iPad.

  3. Add Wifi Profile with Apple Configurator.

  4. Supervise the device without enrolling it in any MDM.

  5. Add Jamf School enrollment profile with Apple Configurator.

  6. Complete Setup Assistant.

  7. Reassign the device in Apple School Manager back to Jamf School as the MDM. (optional)


lgr2016
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  • Contributor
  • October 21, 2025

The error is

Provisional Enrollment failed

Provisional Enrollment failed

[MCCloudConfigErrorDomain - 

0x80EF (33007)]


dletkeman
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  • Author
  • Jamf Heroes
  • October 24, 2025

The error is

Provisional Enrollment failed

Provisional Enrollment failed

[MCCloudConfigErrorDomain - 

0x80EF (33007)]

Yup, I gotchu.  If you follow my steps above you can still supervise and enroll it into an MDM (Jamf Pro/Jamf School).  Remember when preparing not to enroll in any MDM; otherwise, you will get those errors.


lgr2016
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  • Contributor
  • October 24, 2025

So what do if the device is still listed in ASM, but it is released from the organization?  That is the whole point of me doing this is to try to get the device assigned back to our ASM account. Also, are there simplified instructions for this process?  (My head is spinning in circles).  I am just first wanting to get the device, unreleased from ASM and back to our organization, then I want to fix the not enrolling in Jamf issue.


dletkeman
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  • Author
  • Jamf Heroes
  • October 24, 2025

If all you want to do is get it back on ASM then yes you can’t do that.  But you CAN enroll and manage it using the steps I mentioned.  Not a full fix but at least makes the devices usable.


lgr2016
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  • Contributor
  • October 24, 2025

Fiddlesticks…… 😪. Well Ill try it without the ASM and see if it works.


jneisess
  • New Contributor
  • October 30, 2025

What version of Configurator is working for this?  I’m trying to get this 15.8.5 iPad into ABM, but it never shows up.  I run the prepare like I usually do (Add to ABM, Activate unchecked), it goes to step 3 “Activating iPadOS on the device”, it eventually disappears, and the iPad never goes into ABM.

 

Edit: Nevermind, Apple confirmed that this device is on another organization’s ABM.  I’m working with the department that was in possession to determine the originating organization for a release request.


  • New Contributor
  • November 12, 2025

I just wanted to say thank you for finding a way to get this to work!  We still have quite a few running 12.5.7 and  I was really getting worried that I had a bunch of iPads we couldn’t use.