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Question

Failing to Retrieve enrollment Profile

  • August 19, 2025
  • 3 replies
  • 146 views

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Good afternoon

 

I have a weird issue that is coming at a horrible time!  I have 6 M1 2020 Mac Minis that are failing at retrieving enrollment profiles.  Nothing has changed in my environment, and I even just pulled 4 new M4 MacBook Airs out of the box to test.  The Minis were previously in a different lab (one that I just successfully reset 16 other computers in), but these 6 continuously fail to enroll.  Any ideas?

3 replies

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  • Author
  • Contributor
  • August 19, 2025

I should note, we are cloud hosted, US-East.  Works for everything else currently


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  • New Contributor
  • January 2, 2026

Did you ever resolve this? It's happening to me right now and I now hesitate to wipe another studio..


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  • New Contributor
  • January 2, 2026

Did you ever resolve this? It's happening to me right now and I now hesitate to wipe another studio..

FYI for anyone seeing this in search results, I ended up deleting the computer from Computers Inventory and it was finally able to install the profile.