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Question

feature request "Add a note to a device/mac in jamf pro"

  • October 17, 2024
  • 17 replies
  • 50 views

danlaw777
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https://ideas.jamf.com/ideas/JPRO-I-769

 

upvote if you agree, i think this would be a great place to add notes for other admins, troubleshooting steps that have been taken in the past, etc.

17 replies

_Daley
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  • Contributor
  • October 17, 2024

I think having this built-in would be great. We currently do this through an extension attribute. 


jamf-42
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  • Esteemed Contributor
  • October 17, 2024

erm.. no.. this should not be in JAMF.. it should be in the linked device record in the Helpdesk system.. or maybe the inventory database.. 


Forum|alt.badge.img+16
  • Honored Contributor
  • October 17, 2024

Every object in Jamf, be it a computer or a policy, already has a Notes section under History.


AJPinto
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  • Legendary Contributor
  • October 17, 2024

Where Jamf is not an inventory management tool or a ticketing system, I do agree it would be nice to be able to add notes to a computer record would be really nice. Also, I would love to be able to require notes to be entered to make any changes to things, this way we know who did what and why.


scottb
Forum|alt.badge.img+18
  • Valued Contributor
  • October 17, 2024

Every object in Jamf, be it a computer or a policy, already has a Notes section under History.


I don't think that Computers do...

But most other items do.


Forum|alt.badge.img+16
  • Honored Contributor
  • October 17, 2024

I don't think that Computers do...

But most other items do.


They do.  Computer Record > History > Add Note.


scottb
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  • Valued Contributor
  • October 17, 2024

They do.  Computer Record > History > Add Note.


Oh d*mn!  Never ever saw that 🤣

Good to know, but kinda odd method...thanks!


jamf-42
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  • Esteemed Contributor
  • October 17, 2024

They do.  Computer Record > History > Add Note.


yup.. its been there forever.. and nobody has ever used it.. 😎 


scottb
Forum|alt.badge.img+18
  • Valued Contributor
  • October 17, 2024

yup.. its been there forever.. and nobody has ever used it.. 😎 


Yeah, there's a good reason for that! 😛


danlaw777
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  • Author
  • Valued Contributor
  • October 17, 2024

Where Jamf is not an inventory management tool or a ticketing system, I do agree it would be nice to be able to add notes to a computer record would be really nice. Also, I would love to be able to require notes to be entered to make any changes to things, this way we know who did what and why.


thats helpful


jamf-42
Forum|alt.badge.img+17
  • Esteemed Contributor
  • October 17, 2024

what we use.. for engineers to add something to the device record is a free form EA.... this way its easy to see in the record, easy to export.. 

 


scottb
Forum|alt.badge.img+18
  • Valued Contributor
  • October 17, 2024

what we use.. for engineers to add something to the device record is a free form EA.... this way its easy to see in the record, easy to export.. 

 


Post yer EA my friend!  Don't show off and hide it 🤣


jamf-42
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  • Esteemed Contributor
  • October 17, 2024

Post yer EA my friend!  Don't show off and hide it 🤣


can you not see it? do I need to repost the image for the boomers gen Z 😁 (no I have no idea why the kids don't use dark mode) anyway.. 😆


scottb
Forum|alt.badge.img+18
  • Valued Contributor
  • October 17, 2024

can you not see it? do I need to repost the image for the boomers gen Z 😁 (no I have no idea why the kids don't use dark mode) anyway.. 😆


It shows now...was really blurry before.  Might be my LAN. 

And as a boomer, I use dark mode just fine kid!  😝

BUT - when I screenshot those places in JAMF UI, I always click the "edit" button so the image I create has contrast...there's a protip!


jamf-42
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  • Esteemed Contributor
  • October 17, 2024

It shows now...was really blurry before.  Might be my LAN. 

And as a boomer, I use dark mode just fine kid!  😝

BUT - when I screenshot those places in JAMF UI, I always click the "edit" button so the image I create has contrast...there's a protip!


Yup.. point taken.. you won't even need your glasses now 😎.. I will 😫

😂


howie_isaacks
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  • Esteemed Contributor
  • October 18, 2024

Great idea! I just voted for it.


dlondon
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  • Honored Contributor
  • October 21, 2024

Yup.. point taken.. you won't even need your glasses now 😎.. I will 😫

😂


@jamf-42 I like your idea so much I'm going to make it the only EA to go in General