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Question

Fix Autorisation for Beyond Trust

  • September 10, 2026
  • 7 replies
  • 124 views

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Hi,

I have an issue with Beyond Trust Bomgar client on Macs Managed with my Jamf Pro instance.

I’ve made a Configuration Profile to allow Bomgar in the privacy settings, my test Mac got the rule but when i want to remote connect to my test Mac, i have to autorise 3 options.
I saw many topic about this, but even if i made the same rule, it’s not working.

If anyone has an idea? Thank you

 

7 replies

MusicCityMac
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  • Jamf Heroes
  • September 10, 2026

Check out this post from last year that might be helpful


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  • Author
  • Contributor
  • September 10, 2026

Thank you ​@MusicCityMac for your suggestion, but i don’t have problems with the installs, but once the agent il installed ont managed Mac, and if i want to remote connect to a computer, user have to allow all the 3 options in the security and privacy settings.

I don’t understand why the Configuration Profile doesn’t work


MusicCityMac
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  • Jamf Heroes
  • September 10, 2026

​@LaurentCh, I misunderstood what you were asking. My apoligies.

Apple has decided for the sake of privacy and security that the end user has to enable those three options, there is no way to do it via configuration profile or other remote option.


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  • Author
  • Contributor
  • September 15, 2026

I’m so sad to hear that, its very anoying, i’m goint to look for an other solution


mvu
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  • Jamf Heroes
  • September 15, 2026

We use BeyondTrust here as well. It is something the customer has to run through, but it is a 1-time thing. So, they step through it once, you won’t see it again on that client.

 


  • New Contributor
  • September 15, 2026

Try changing your identifier to com.bomgar.bomgar-scc.


MusicCityMac
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  • Jamf Heroes
  • September 15, 2026

I’m so sad to hear that, its very anoying, i’m goint to look for an other solution

Any solution that requires those security and privacy settings will run into those same limitations, there is no way around it.