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Fixing issue where Mac will not recover from sleep

  • February 9, 2026
  • 3 replies
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U
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We have run into a situation where closing the lid on a Mac Book Pro or even just setting the device to sleep is resulting in a machine that cannot be recovered without holding down the power button.

I’ve looked for changes that might be causing this but the only thing I changed (and have now disabled) was an extension attribute that was reporting PlatformSSO status.

OS impacted are Tahoe, Sequoia and Sonoma generally on latest versions.

If anyone has any clues on which logs might reveal why this is happening or to help understand what a fix might look like, that information would be gratefully received. 

    3 replies

    Chris_Hafner
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    • Chris_Hafner
    • Jamf Heroes
    • February 10, 2026

    Interesting question. Just to make sure I understand. You have a number of MacBook pros (General scope and models might be relevant here). It would be great to have some more data as this could be all over the place

     

    ...in general, go to console, look for “Log Reports” and search around for “Shutdown”. Then Diagnostic Logs for any Kernel Panics. Sorry I don’t have more thoughtful or specific recommendations. Not much to go on here. If you wonder about any JAMF tie in via the extension attribute/inventory process, check /var/log/jamf.log to see if anything is happening there. 

     

      Josh-Q
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      • Josh-Q
      • Jamf Heroes
      • February 10, 2026

      Agree with Chris...it would be good to know the scope of the issue. You can use the pmset command to look at the power management logs. Might be worthwhile to see the Sleep / Wake events and their cause. You can try running this log command right after it happens to see what it’s saying are the exact sleep triggers and wake triggers.

       

      pmset -g log | egrep -i "entering sleep|wake reason|darkwake|sleep.*cause|clamshell|lid|thermal|display is turned off|hang|panic"

       

        U
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        • user-xieDTETtob
        • Author
        • New Contributor
        • February 11, 2026

        Scope is Macbook Pro generally 16 inch M1-M4.  OS versions 14, 15 and 26.  I have a test device (MacBook Pro 16 inch M1) which had the issue last night.  I collected a sysdiag shortly after restarting.

        Here are the logs from the command above from around the time I closed the lid to having to hold power next morning at 7:25am.  Nothing in the logs with the filter applied after 18:24 previous day.

        2026-02-10 16:09:16 +0000 Assertions          	PID 331(powerd) Created InternalPreventSleep "Holding in darkwake for up to 20 seconds to query model for inactivity prediction" 00:00:00  id:0x0xd00008752 [System: BGTask SRPrevSleep kCPU]          
        2026-02-10 16:09:16 +0000 Assertions          	PID 331(powerd) Released InternalPreventSleep "Holding in darkwake for up to 20 seconds to query model for inactivity prediction" 00:00:00  id:0x0xd00008752 [System: BGTask]          
        2026-02-10 16:09:16 +0000 DarkWake            	DarkWake from Deep Idle [CDN] : due to NUB.SPMISw3IRQ nub-spmi0.0x02 rtc/Maintenance Using AC (Charge:100%) 45 secs   
        2026-02-10 16:09:16 +0000 Kernel Client Acks  	Delays to Wake notifications: [Codec Output driver is slow(msg: SetState to 1)(78 ms)] [RTBuddy(GFX) driver is slow(msg: SetState to 2)(102 ms)] [RTBuddy(ANS2) driver is slow(msg: SetState to 2)(107 ms)] [AppleConvergedIPCOLYBTControl driver is slow(msg: SetState to 1)(133 ms)] [AppleMultiFunctionManager driver is slow(msg: SetState to 1)(134 ms)] [Codec Output driver is slow(msg: WillChangeState to 1)(76 ms)] [RTBuddy(GFX) driver is slow(msg: SetState to 2)(103 ms)] [RTBuddy(ANS2) driver is slow(msg: SetState to 2)(109 ms)] [AppleConvergedIPCOLYBTControl driver is slow(msg: SetState to 1)(134 ms)] [AppleMultiFunctionManager driver is slow(msg: SetState to 1)(139 ms)]           
        2026-02-10 16:10:01 +0000 Sleep               	Entering Sleep state due to 'Maintenance Sleep':TCPKeepAlive=active Using AC (Charge:100%) 17 secs   
        2026-02-10 16:10:18 +0000 Kernel Client Acks  	Delays to Wake notifications: [Codec Output driver is slow(msg: SetState to 1)(78 ms)] [RTBuddy(GFX) driver is slow(msg: SetState to 2)(102 ms)] [RTBuddy(ANS2) driver is slow(msg: SetState to 2)(107 ms)] [AppleConvergedIPCOLYBTControl driver is slow(msg: SetState to 1)(133 ms)] [AppleMultiFunctionManager driver is slow(msg: SetState to 1)(134 ms)] [Codec Output driver is slow(msg: WillChangeState to 1)(76 ms)] [RTBuddy(GFX) driver is slow(msg: SetState to 2)(103 ms)] [RTBuddy(ANS2) driver is slow(msg: SetState to 2)(109 ms)] [AppleConvergedIPCOLYBTControl driver is slow(msg: SetState to 1)(134 ms)] [AppleMultiFunctionManager driver is slow(msg: SetState to 1)(139 ms)] [Codec Output driver is slow(msg: WillChangeState to 1)(75 ms)] [RTBuddy(GFX) driver is slow(msg: SetState to 2)(103 ms)] [RTBuddy(ANS2) driver is slow(msg: SetState to 2)(108 ms)] [AppleConvergedIPCOLYBTControl driver is slow(msg: SetState to 1)(133 ms)] [AppleMultiFunctionManager driver is slow(msg: SetState to 1)(139 ms)]           
        2026-02-10 16:10:22 +0000 Sleep               	Entering DarkWake state due to 'Clamshell Sleep':TCPKeepAlive=active Using AC (Charge:100%)           
        2026-02-10 16:10:22 +0000 Assertions          	PID 331(powerd) Created InternalPreventSleep "com.apple.powermanagement.darkwakelinger" 00:00:00  id:0x0xd00008784 [System: PrevIdle DeclUser BGTask SRPrevSleep NetAcc kCPU kDisp]          
        2026-02-10 16:10:22 +0000 Notification        	Display is turned off                                                      	          
        2026-02-10 16:10:22 +0000 Assertions          	PID 331(powerd) Summary InternalPreventSleep "com.apple.powermanagement.darkwakelinger" 00:00:00  id:0x0xd00008784 [System: DeclUser BGTask SRPrevSleep NetAcc IPushSrvc kCPU kDisp]          
        2026-02-10 16:10:27 +0000 Assertions          	PID 331(powerd) TimedOut InternalPreventSleep "com.apple.powermanagement.darkwakelinger" 00:00:05  id:0x0xd00008784 [System: DeclUser BGTask SRPrevSleep kCPU kDisp]          
        2026-02-10 16:11:02 +0000 Sleep               	Entering Sleep state due to 'Clamshell Sleep':TCPKeepAlive=active Using AC (Charge:100%) 5784 secs 
        2026-02-10 17:47:26 +0000 DarkWake            	DarkWake from Deep Idle [CDN] : due to AOP.OutboxNotEmpty spu_queue_overflow_ep42/ Using AC (Charge:100%) 45 secs   
        2026-02-10 17:48:11 +0000 Sleep               	Entering Sleep state due to 'Maintenance Sleep':TCPKeepAlive=active Using AC (Charge:100%) 1392 secs 
        2026-02-10 18:11:22 +0000 Assertions          	PID 331(powerd) Created InternalPreventSleep "Holding in darkwake for up to 20 seconds to query model for inactivity prediction" 00:00:00  id:0x0xd000087c9 [System: DeclUser BGTask SRPrevSleep kCPU kDisp]          
        2026-02-10 18:11:22 +0000 Assertions          	PID 331(powerd) Released InternalPreventSleep "Holding in darkwake for up to 20 seconds to query model for inactivity prediction" 00:00:00  id:0x0xd000087c9 [System: DeclUser BGTask kDisp]          
        2026-02-10 18:11:23 +0000 DarkWake            	DarkWake from Deep Idle [CDN] : due to NUB.SPMISw3IRQ nub-spmi0.0x02 rtc/Maintenance Using AC (Charge:100%) 45 secs   
        2026-02-10 18:11:23 +0000 Kernel Client Acks  	Delays to Wake notifications: [Codec Output driver is slow(msg: SetState to 1)(78 ms)] [RTBuddy(GFX) driver is slow(msg: SetState to 2)(102 ms)] [RTBuddy(ANS2) driver is slow(msg: SetState to 2)(105 ms)] [AppleConvergedIPCOLYBTControl driver is slow(msg: SetState to 1)(129 ms)] [AppleMultiFunctionManager driver is slow(msg: SetState to 1)(132 ms)] [AppleCS42L84Audio driver is slow(msg: DidChangeState to 1)(79 ms)] [Codec Output driver is slow(msg: WillChangeState to 1)(79 ms)] [RTBuddy(GFX) driver is slow(msg: SetState to 2)(103 ms)] [RTBuddy(ANS2) driver is slow(msg: SetState to 2)(105 ms)] [AppleConvergedIPCOLYBTControl driver is slow(msg: SetState to 1)(130 ms)] [AppleMultiFunctionManager driver is slow(msg: SetState to 1)(135 ms)]           
        2026-02-10 18:12:08 +0000 Sleep               	Entering Sleep state due to 'Maintenance Sleep':TCPKeepAlive=active Using AC (Charge:100%) 671 secs  
        2026-02-10 18:23:19 +0000 DarkWake            	DarkWake from Deep Idle [CDN] : due to NUB.SPMISw3IRQ nub-spmi0.0x02 rtc/Maintenance Using AC (Charge:100%) 45 secs   
        2026-02-10 18:23:19 +0000 Kernel Client Acks  	Delays to Wake notifications: [Codec Output driver is slow(msg: SetState to 1)(78 ms)] [RTBuddy(GFX) driver is slow(msg: SetState to 2)(102 ms)] [RTBuddy(ANS2) driver is slow(msg: SetState to 2)(105 ms)] [AppleConvergedIPCOLYBTControl driver is slow(msg: SetState to 1)(129 ms)] [AppleMultiFunctionManager driver is slow(msg: SetState to 1)(132 ms)] [AppleCS42L84Audio driver is slow(msg: DidChangeState to 1)(79 ms)] [Codec Output driver is slow(msg: WillChangeState to 1)(79 ms)] [RTBuddy(GFX) driver is slow(msg: SetState to 2)(103 ms)] [RTBuddy(ANS2) driver is slow(msg: SetState to 2)(105 ms)] [AppleConvergedIPCOLYBTControl driver is slow(msg: SetState to 1)(130 ms)] [AppleMultiFunctionManager driver is slow(msg: SetState to 1)(135 ms)] [Codec Output driver is slow(msg: SetState to 1)(77 ms)] [RTBuddy(GFX) driver is slow(msg: SetState to 2)(103 ms)] [RTBuddy(ANS2) driver is slow(msg: SetState to 2)(106 ms)] [AppleConvergedIPCOLYBTControl driver is slow(msg: SetState to 1)(133 ms)] [AppleMultiFunctionManager driver is slow(msg: SetState to 1)(139 ms)]           
        2026-02-10 18:24:04 +0000 Sleep               	Entering Sleep state due to 'Maintenance Sleep':TCPKeepAlive=active Using AC (Charge:100%)

         

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