We're trying to give access to subsets of machines to tier 1 technicians using Sites but we're running into a glitch. The tier 1 accounts see the Start Session button under Management/Remote Assist but when they click it it just spins. Bringing up the browser console I find permission denied error for a XHR call to /computers.html after the button is clicked. Even giving the tier 1 admins Administrator Site Access isn't enough. Is there something they have to be granted at the Full Access scope? Since the UI shows the users the Start Session button I think this is a bug.
Question
Granting Remote Assist access to specific sites
+1
+9That has everything, if that still isn't enough I'm going to suggest logging a case with Jamf, because realistically even a Site Admin should have enough access to start a Jamf Remote Assist Session.
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