GSX Lookup Not Successful on Jamf Pro 11.31.1

Was going to open a ticket with JAMF for this same issue.   We’ve also discovered this.  Our certificate doesn’t expire until late next year.  We’ve updated the token and test is successful.    Go to actually do a lookup and not successful

Same here. Probably just waiting on Jamf to release an update to support the newer GSX API version.

We’ve been getting unsuccessful GSX lookups for the last few weeks, but when raised with Apple it turned out they have recently started auditing accounts with GSX access to see if they still meet the criteria to retain access. Unless you maintain a certain level of self service repairs per year, access is now starting to get revoked regardless of how long the account & access has been in place.
Apple gave no notice of this, they just revoked the access. It took raising a support case and escalating multiple times before the reason for lose of GSX access was given.

Apple’s advice following being given the reason for lose of GSX access, was that should now utilise the Apple Business / Apple School Manager API to pull warranty and purchase information into Jamf Pro. But Jamf have no direct integration to do this as yet. So I created this Jamf Idea for it to be added as a feature: https://ideas.jamf.com/ideas/JPRO-I-2197
Please upvote the feature request.

This seems to be solved with Apple GSX API v8 update.

​@SlipStream actually this is a funny thing. Now that you mention it, may I suggest you look at Jamf Routines. I’m actually in the process of setting this up for us. Once configured it will upload warranty info into Jamf. Hopefully it’s a successful but more importantly a seamless connection/setup.

Not to mention that Jamf Routines do several additional things as well.
 

Not solved for us.   We’ve opened a ticket with JAMF