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Question

Help Please : What is the correct URL for Jamf Cloud Server

  • September 20, 2017
  • 6 replies
  • 75 views
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Hello,

I am using configurator to enroll our devices. Can someone please point me to the correct URL for Jamf cloud servers? There is no documentation.

The only address I found is : https://jss.mycompany.com:8443/configuratorenroll
Which does not work as I receive an error of "A server with the specified hostname could not be found."
Yes I an subbing in the name of our company.

https://mycompany.jamfcloud.com/configuratorenroll
Also does not work...

Please help

    6 replies

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    • admin13
    • Contributor
    • September 20, 2017

    @EduTech

    Your JSS URL is going to be specific for your organization and would have been chosen when you signed up for our hosted service; there is no documentation on what it is because it's specific to each customer and there would not be any standard naming convention or 'default' for it.

    If you've forgotten what your hosted instance's URL/name is or aren't sure what it is, please get in touch with Support so they can assist you.

    You can either give us a call, send an e-mail to support@jamf.com, or use the My Support section of Jamf Nation.

    Thanks!
    Were Wulff
    Jamf Support

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    • m_schilling
    • Contributor
    • September 20, 2017

    I guess it would be https://acme.jamfcloud.com/

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    • EduTech
    • Author
    • Contributor
    • September 20, 2017

    Were wulf

    I have a Jamf support call at 1:30PM EST. I spoke with some at support today and they had no idea either....
    Is there a way for JAMF support staff to look it up?

    Thank you m.schilling I tried that too... no luck :o/

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    • admin13
    • Contributor
    • September 20, 2017

    @EduTech

    I apologize for that, what you were told is incorrect.

    I took a look at your account and found your URL immediately by looking at the hosted subscription asset on your account; I won't post your URL here as it's not often something customers want made public, and have reached out to the person on our end associated with your account and asked him to contact you and it looks like he's currently working with you on the issue.

    Again, I apologize that whoever you spoke to initially to gave you incorrect information; we are able to find your JSS URL whether you're hosted with us or have your own JSS on premises.

    Thanks!
    Were Wulff
    Jamf Support

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    • EduTech
    • Author
    • Contributor
    • September 20, 2017

    Were Wulff

    Still no luck when we tried the server of https://OurSchool.jamfcloud.com/enroll is still errored out. Specialist Aaron is reaching out to others... but he was unsure if Jamf Cloud supports a server connection from Configurator....

    If you have any info it would be highly appreciated. Thank you!

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    • syncron
    • New Contributor
    • March 13, 2018

    For JamfCloud configurator enrollment use: https://yourcompany.jamfcloud.com/cloudenroll

    Using this url you will still receive the error "Unable to verify the server's enrollment URL", this is expected behavior, click Next and continue.

    Also see this tutorial: https://www.jamf.com/jamf-nation/discussions/25452/how-to-use-jamfcloud-with-configurator-to-enroll-devices-into-your-dep

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