Hi, I noticed that all of my Macs had an old scope that pushed out a Device license to all of our Macs. The problem is that my school has moved over to User License accounts and as soon as this old policy was pushed through, the User License accounts no longer work (it's using the device license)*.
Is there a way to permanently delete the device license (hopefully without removing all of the adobe apps) and have it re-trigger the user license instead?
Thanks in advance!
*sadly these old policies were pushed through after I cleared out 500K+ failed polices.
Best answer by patelsanjay
Do you mean logs into Creative Cloud Desktop App? If so I think that's how Adobe intends it to work. If you want to fully remove SDL from a device such that it never reactivates you may need to revoke all them from admin console https://helpx.adobe.com/enterprise/using/recover-sdl-licenses.html
I know that sounds like over kill, but it might be what you need to do.
I suppose one longshot thing you can check - I believe its technically possible to have multiple SDL licenses on a single computer, so you may need to double check that you're deactivating every present license.
Do you mean logs into Creative Cloud Desktop App? If so I think that's how Adobe intends it to work. If you want to fully remove SDL from a device such that it never reactivates you may need to revoke all them from admin console https://helpx.adobe.com/enterprise/using/recover-sdl-licenses.html
I know that sounds like over kill, but it might be what you need to do.
I suppose one longshot thing you can check - I believe its technically possible to have multiple SDL licenses on a single computer, so you may need to double check that you're deactivating every present license.
Do you mean logs into Creative Cloud Desktop App? If so I think that's how Adobe intends it to work. If you want to fully remove SDL from a device such that it never reactivates you may need to revoke all them from admin console https://helpx.adobe.com/enterprise/using/recover-sdl-licenses.html
I know that sounds like over kill, but it might be what you need to do.
I suppose one longshot thing you can check - I believe its technically possible to have multiple SDL licenses on a single computer, so you may need to double check that you're deactivating every present license.
I'll add: Before you revoke/recover the licenses in admin console - read all the fine print. I believe its all licenses attached to a product - not just the devices you want to deactivate.
Do you mean logs into Creative Cloud Desktop App? If so I think that's how Adobe intends it to work. If you want to fully remove SDL from a device such that it never reactivates you may need to revoke all them from admin console https://helpx.adobe.com/enterprise/using/recover-sdl-licenses.html
I know that sounds like over kill, but it might be what you need to do.
I suppose one longshot thing you can check - I believe its technically possible to have multiple SDL licenses on a single computer, so you may need to double check that you're deactivating every present license.
