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Question

Icons/shortcuts on ipad

  • April 13, 2023
  • 3 replies
  • 19 views

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Hello,

I am dealing with this issue where a user has these icons on their managed iPad. I am not sure if they are apps or shortcuts but nothing happens when I tap on them. Anyone have an idea of what they are and how I can remove them without having to wipe the device? Thanks in advance.

3 replies

dmccluskey
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  • Valued Contributor
  • 91 replies
  • April 13, 2023

Maybe he used the shortcuts app to add custom icons.

 

How to customize your app icons with the Shortcuts app | iMore


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  • Author
  • Contributor
  • 31 replies
  • April 13, 2023

Maybe he used the shortcuts app to add custom icons.

 

How to customize your app icons with the Shortcuts app | iMore


If I am correct the shortcuts app is disabled and does not show up on the users iPad. When I tap those icons nothing happens, any idea why? 


piotrr
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  • Contributor
  • 132 replies
  • April 14, 2023

That's sus. Does Jamf Pro say if the iPad has synced to iTunes?