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Hello,

I am dealing with this issue where a user has these icons on their managed iPad. I am not sure if they are apps or shortcuts but nothing happens when I tap on them. Anyone have an idea of what they are and how I can remove them without having to wipe the device? Thanks in advance.

Maybe he used the shortcuts app to add custom icons.

 

How to customize your app icons with the Shortcuts app | iMore


Maybe he used the shortcuts app to add custom icons.

 

How to customize your app icons with the Shortcuts app | iMore


If I am correct the shortcuts app is disabled and does not show up on the users iPad. When I tap those icons nothing happens, any idea why? 


That's sus. Does Jamf Pro say if the iPad has synced to iTunes? 


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