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Hi everyone,

I have a user who's been consistently unable to connect to American Airlines inflight Wi-Fi. The device behaves as if there's no internet connection at all—it doesn’t redirect to the login portal, and nothing loads. What’s strange is that this issue only occurs with American Airlines; the user has no problems connecting on other airlines' Wi-Fi networks.

What I’ve Tried So Far:

  • Excluded the user from the Jamf Radar profile: This has resolved similar inflight Wi-Fi issues in the past, but it didn’t help in this case.( Once I fixed it I would add it back)

  • Confirmed there are no VPNs or DNS filtering tools active at the time of connection.

  • Had the user try multiple browsers (Safari, Chrome) – no success.

  • Attempted manual navigation to common captive portal triggers like: Captive.apple.com

  • Wi-Fi does show as connected, but again, there’s no redirect and no actual connectivity.

Questions:

  1. Has anyone else seen this specific to American Airlines Wi-Fi?

  2. Are there any other payloads or configuration profiles that could interfere with captive portals?

You can try having the user navigate to http://soothingrelaxedyoungdawn.neverssl.com/online/ I’ve had this suddenly pop the Captive Portal when it shows connected but nothing is loading. 

Stupid question. Have you cleared the Safari cache?

Does navigating to
http://captive.apple.com/hotspot-detect.html
resolve the issue?

Does navigating to
http://captive.apple.com/hotspot-detect.html
resolve the issue?

 

I will have them try this on the return flight. 

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