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I've been ordering new 16" MBPs direct from Apple for some of my team members.

When they receive them, the auto-enroll is not showing the new user account creation screen, completing the setup, and then just displaying the login screen (we have it set to username/password, instead of the list of users).

Checking the local users on the systems, the only account that shows up is the 'jamf' user.

Right now, it's been a small number of users affected by this as the rest of the company is getting either 13" MBPs, or an MBA (both M1s). The M1 systems enroll just fine, prompting the user to create an account.

Has anyone else experienced this? Did I miss a step somewhere when I configured everything? I haven't changed any settings since our initial Jumpstart a couple of months ago.

I fixed this issue in our environment by limiting the amount of Configuration Profiles we deploy with the PreStage. The magic number was 3.

I did the same (removed them all actually), as well as re-exposed the Apple ID step. In my cases, I still facilitate setting up the machines first before sending to the employee and while I dont add an AppleID (and skip the step) it seemed to be part of the solution. 

Amazing... we're getting this again... even on the new M2 Macbook Air 15".

Had to wipe/reset this one 3 times before it took. Anyone else *still* seeing this?

Okay lads, my 5ct.
We ran into the same problem: all of the sudden the enrollment shuts into the login window with no account created.

We tried about everything that was mentioned here, tick boxes in the prestage enrollment Setup Assistant , tick 'm out. Nothing seemed to help as it happens randomly at any box...

But there is a kinda workaround that prevents your user from being locked out of the Mac without a user account.

What you need to do is:

  • Go to Account Settings in your Prestage Enrollment
  • Tick Pre-fill primary account information
  • Select Device Owner's Details from the drop down
  • Tick Lock primary information
  • Save!

As you may notice the enrollment could still crash into the login window but at least you'll have a useraccount that is able to log in and finish the rest of it.

Let me know if this works for you guys as well.

Amazing... we're getting this again... even on the new M2 Macbook Air 15".

Had to wipe/reset this one 3 times before it took. Anyone else *still* seeing this?


I've had it recently.. a macbook pro (not new but m1).. it was remote to me, so another tech was doing the physical work. Our one ended up being it was hitting the login screen without asking to create a user. It ended being the time was WAY out. Once I got that in line, and used the terminal command (have a set account loaded with password to get in) to run jamf mdm reenrol -prompt it started connecting properly. Not sure if that helps or not with yours. 

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