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I'm trying to re-enroll a device that has not checked in for some time due to the MDM Profile expiring on the device.  we've tried to do a sudo jamf recon and get the following:

Retrieving inventory preferences from  (jamfserver)...

Finding extension attributes...

Locating accounts...

Locating applications...

Locating hard drive information...

Searching path: /System/Applications

Locating software updates...

Locating printers...

Searching path: /Applications

Locating hardware information (macOS 13.6.0)...

Submitting data to (jamf server)...



There was an error.



     Invalid Message - The message could not be parsed.

Looking at the log we are seeing:

[error] [502:CPPrefPaneExt] [ce] Profile installation (MDM Profile (00000000-0000-0000-A000-4A414D460003:00000000-0000-0000-A000-4A414D460003)) ==> New profile does not meet criteria to replace existing profile. <CPFAccess:102>

Jamf is telling us that we need to re-image the machine, but it's really not acceptable for this user and now we may have another in the same state.  

 

 

@jbestine how did you tried the re-enrollment? By removing the Jamf Binary Framework and installing the MDM profile using User-Initiated Enrollment or Profile renewal Command (to initiated the ADE).?

In both the cases, have you tried deleting the Jamf Computer Entry from your console before re-enrolling the Mac Computer with Jamf? What version of Jamf Pro you are running ?

 

@jbestine how did you tried the re-enrollment? By removing the Jamf Binary Framework and installing the MDM profile using User-Initiated Enrollment or Profile renewal Command (to initiated the ADE).?

In both the cases, have you tried deleting the Jamf Computer Entry from your console before re-enrolling the Mac Computer with Jamf? What version of Jamf Pro you are running ?

 


Yes we have.  We are on Jamf Pro 10.50.0

Yes we have.  We are on Jamf Pro 10.50.0


We are going to try the solution here to remove the MDM on the device:

https://graffino.com/til/UmkCdmEx7v-remove-a-non-removable-mdm-profile-from-macos-without-a-complete-wipe

We are going to try the solution here to remove the MDM on the device:

https://graffino.com/til/UmkCdmEx7v-remove-a-non-removable-mdm-profile-from-macos-without-a-complete-wipe


did this work? i am having the same error on a few computers in a classroom lab

I have the same issue and I'm remote so troubleshooting is difficult.
Re-enrolling via the API (jamf-management-framework/redeploy) doesn't work either.
Is there a surefire solution that doesn't require a wipe?

Hi, i've the same issue too on some computer, the reason could be the version of jamf that is 

version=10.32.0-t1629489791 instead of 

version=11.3.2-t1710427376

how can we update without wiping computers?

thanks

Claudio

Hi, i've the same issue too on some computer, the reason could be the version of jamf that is 

version=10.32.0-t1629489791 instead of 

version=11.3.2-t1710427376

how can we update without wiping computers?

thanks

Claudio


Good morning Claudio, every now and then, Jamf stops supporting older OSes and the Jamf binary is capped at a specific version (v10.32.0). What's the macOS version of the device w/ v10.32.0? 10.13.x?
Also, I'm getting the error message on old AND new devices that have the latest Jamf binary.

Hi, thanks for you reply, some mac had old version like 10.13 or 10.14 but some mac had recent version of OS like 10.13 or 10.14, so i can't understand why jamf has not been updated

Thanks

Claudio

I am now getting this on my machines after a 11.9.2 update to the cloud Server I have put in a ticket anyone else seeing this?

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