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Question

iOS 18 and VPN & Device Management are gone or greyed out

  • September 23, 2024
  • 3 replies
  • 402 views
joltser
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I updated a IOS iPad Pro to version 18 and now I can't view VPN and Device Management to look at my MDM enrollment information.   I can't seem to find anything that would gray this out in my Jamf Pro Configs.  Mind you, in version 17.x I do not have this problem with any of my enrolled devices.  I will also point out that when it is missing TV Provider is listed 2 times in the General section and both are greyed out. When VPN and Device Management is listed and grayed out TV Provider is listed 1 time above this.   This is oblivious a bug in iOS 18 or Jamf Pro.  Any help is appreciated. 

    3 replies

    D
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    • dferter
    • New Contributor
    • October 6, 2024
    Here are a few steps to troubleshoot:
    1. Restart Device: Sometimes a simple restart can resolve display issues.
    2. Recheck Jamf Pro Configs: Ensure no new restrictions were added inadvertently in your MDM profiles.
    3. Update Jamf Pro: Make sure you're running the latest version of Jamf Pro, as updates might address compatibility issues.
    4. Device Compliance: Verify the device is compliant with MDM policies. Non-compliance might restrict access to certain settings.

    Hope! it would be helpful.

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    joltser
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    • joltser
    • Author
    • New Contributor
    • October 7, 2024

    The fix, not fix, was pulling the device out of our default restrictions configuration and then putting it back in...  So it was caused by Jamf's configuration profile during the upgrade. fun fact, after a reboot it goes back to grey and hides the VPN and Device Management button behind a 2nd TV Provider button.  My Default Configuration has some setting causing this issue, but nothing on the list should be blocking/hiding this button. It works in iOS 17 just fine.

    F
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    • fwarter
    • New Contributor
    • October 26, 2024

    Same issue on my end.  After upgrading a managed iPad to iOS 18 from 16 or 17, I encounter an orphaned device and certain Settings on the ipad are missing or grayed out.  My configs appear to be non functioning( as they have for the past 2 years - only minor restrictions.  I've had to erase the ipad and reenroll it and it worked fine without having to make any changes to the Config Profile settings. I too am wondering if this is a bug in iOS and Jamf Pro.    

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