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Question

iPadOS Failed Command - Couldn't communicate with helper application.

  • January 25, 2024
  • 2 replies
  • 117 views

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One of our enrollment technicians has come across an error where scoped apps won't install. The error message that is under the failed command is "Couldn't communicate with a helper application" Its an iPad and it's trying to install the Gmail app. See the attached screenshot. What could cause this? What can be done to prevent it?

2 replies

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  • Contributor
  • January 26, 2024

Just chiming in to say me too except it occurred with Sketchbook and I have my iPads on School instead of Pro. The Google machine presented an Apple Developer forum post here that mentioned the error as far as back as 14.x.


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  • Contributor
  • March 25, 2024

I came across this recently as well. I was not able to push any commands to the iPads. I manually updated iOS and that seemed to do the trick.