+1Hello! We use Jamf School to manage our iPads. The last few months they have been dropping their wifi connection. They have been updated to the latest OS, have been erased and re-enrolled. I have looked through all the settings, and nothing has been changed. I am the only person who uses this system and I haven’t made any changes.
Is anyone else having this issue?
+12We’ve had this happen to a very few iPads across our district and typically we can just re-push the wi-fi profile to them once they get on another wi-fi. We have an open SSID that we normally keep off, but temporarily turn on for connectivity issues or setup. I have our wi-fi profile set to push via a Smart group that always applies to active/owned/managed devices.
If I can ask a couple questions. How many devices has this happened to in your fleet? Can you replicate it happening? (FYI, we can’t replicate it.) What iOS are the devices on. (We didn’t track the iOS(s) it happened on unfortunately.)
At first we were thinking that it was a Jamf School thing, but now we aren’t sure what’s happening. For us it’s obvious that the wi-fi’s PW has been either deleted or corrupted. And unfortunately we’re dealing with kids, so we don’t get very good answers about what they were doing when it stopped connecting.
Not sure this helps any, but wanted you to know you are not alone with this issue.
+1Greg,
We have around 600 devices and this is happening to roughly half of them. I did go in and re-input the information on the wifi section of the profile and then pushed it back out. That seems to have helped the 18 I am setting up for a summer school class. Hopefully they will all fix with a new wifi push as you suggested.
Thanks for the reply!
Shyla
+9Mysteriously, the last two iOS updates caused this to happen to our entire fleet of iPads. We had to manually go and put the wifi password in since we don’t give that one to the teachers. After putting in the wifi password manually, it stopped being an issue until the next update hit.
+12Mysteriously, the last two iOS updates caused this to happen to our entire fleet of iPads. We had to manually go and put the wifi password in since we don’t give that one to the teachers. After putting in the wifi password manually, it stopped being an issue until the next update hit.
Oh, OOF! That’s a lot of manually entering passwords. So you don’t rely on a profile to push the wi-fi to the iPads? How do you keep the users from looking at the PW if it’s not MDM managed?
+9
+12That sounds EXACTLY like what was/is happening to us. If we can get it to reinstall the wi-fi profile, it just starts to work again without having to manually enter the PW. I’ll have to watch my tickets and do a bit more digging to see when the profile stopped working. Luckily it hasn’t been a ton (maybe 15-20) as of yet.
We don’t share our main SSID PWs with anyone outside the main IT team. Not even our local techs have it since they’re mostly teacher/techs and we’ve had past issues with wi-fi PWs being ‘compromised’. Teacher’s kids got ahold of one and shared it with all their friends so they could put their phones/iPads on the open networks. Sneaky lil’ buggers. 😜
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.