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Question

iPads no longer receives any commands

  • December 18, 2023
  • 1 reply
  • 8 views
T
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Hello dear community,

We have some iPads that are not updated via the Jamf interface. The iPad OS version displayed in Jamf does not match the one on the iPad at school.

The iPad cannot be reset and no longer receives any commands.
For some reason, the certificate has not been updated.
I will probably have to reset all the iPads manually.

Does anyone have any idea how this can happen?

    1 reply

    C
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    • Cbsnj
    • New Contributor
    • December 21, 2023

    Hi, 

    It looks like your APNs has expired, you can check it in your Settings. The grace period I believe is 30 days, so if you're still in that, you can just renew it. Otherwise you'll have to completely renew your APNs and re-enroll devices unfortunately. 

    Hope this helps! -J

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