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Issue with departments and multiple devices.

  • April 24, 2014
  • 3 replies
  • 34 views

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Hello all,

We have multiple users with multiple mobile devices. However, we have one user with 2 (iphone/iPad) mobile devices which will only allow us to assign a single mobile device to a department. If we assign their iPhone to a department, it will remove the department from their iPad and vice versa. Like I said before, we have many users with multiple devices and they don't seem to get this issue.

I've tried re-enrolling both the devices to jamf but it doesn't help. I'm a bit suck on what may be causing this.

Any help will be greatly appreciated.

Best answer by mpermann

According to JAMF, this as a known issue in 9.3 (D-006681). It is slated as Closed Verified, indicating it has been resolved, and will be fixed in the next release of the Casper Suite.

3 replies

mpermann
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  • Valued Contributor
  • Answer
  • April 24, 2014

According to JAMF, this as a known issue in 9.3 (D-006681). It is slated as Closed Verified, indicating it has been resolved, and will be fixed in the next release of the Casper Suite.


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  • Contributor
  • April 24, 2014

I just remove the user from the second device and assign it the department and manually type in their name, and skip the ldap until this problem is fixed.


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  • Author
  • Contributor
  • April 24, 2014

Thanks for the responses. pblake's workaround works great!