Skip to main content
Solved

Issue with Safari and Ventura

  • November 18, 2022
  • 7 replies
  • 60 views
G
Forum|alt.badge.img+10

Hello everyone,

 

We use Jamf Pro Cloud 10.42.1 and we have an issue with macOS Ventura. When we prepare a Mac with our prestage enrollment, we have a message : You do not have permission to use the application "SafariSupport".

We use exactly the same configuration profiles for Big Sur and Monterey and we never had this message.

You can see screenshots of our Restrictions Configuration Profile. Applications folder is in Allow folders so we don't understand why we have this message.

And if we add Safari in Allow Apps, Safari opens but we have the dialog box again.

Anyone had this issue or understand what is wrong with our Restrictions Configuration Profile ?

   

Best answer by glpi-ios

Hello @AtillaTheC 

We have resolved our issue by adding /System/Volumes/Preboot/Cryptexes/ to the allow folders.

    7 replies

    A
    Forum|alt.badge.img+10
    • AtillaTheC
    • Contributor
    • 91 replies
    • November 22, 2022

    What happens when you explicitly allow the webkit?

    /System/Library/StagedFrameworks/Safari

    G
    Forum|alt.badge.img+10
    • glpi-ios
    • Author
    • Valued Contributor
    • 145 replies
    • Answer
    • November 23, 2022

    Hello @AtillaTheC 

    We have resolved our issue by adding /System/Volumes/Preboot/Cryptexes/ to the allow folders.

    M
    Forum|alt.badge.img+12
    • musat
    • Valued Contributor
    • 181 replies
    • January 9, 2023

    Thanks. I just added this to our Restrictions Profile. Hopefully it does the trick.

    M
    Forum|alt.badge.img+12
    • musat
    • Valued Contributor
    • 181 replies
    • January 24, 2023

    Thanks. I just added this to our Restrictions Profile. Hopefully it does the trick.


    I wound up also adding the folders:

    /System/Cryptexes/App/System/Library/CoreServices

    /System/Volumes/Preboot/Cryptexes/App/System/Library/CoreServices

    I did not do any extra trial and error to see if I needed both of these folders, or if just one of these three were necessary. But with all of these I no longer get the SafariSupport errors on our student Macs.

    L
    Forum|alt.badge.img
    • lambertd2
    • New Contributor
    • 1 reply
    • February 7, 2023

    Hello @AtillaTheC 

    We have resolved our issue by adding /System/Volumes/Preboot/Cryptexes/ to the allow folders.


    We're stilling the error message when trying to launch safari even with all the paths mentioned in this thread to the allow folders. 

    G
    Forum|alt.badge.img+10
    • glpi-ios
    • Author
    • Valued Contributor
    • 145 replies
    • February 7, 2023

    We're stilling the error message when trying to launch safari even with all the paths mentioned in this thread to the allow folders. 


    @lambertd2 Please, can you send us a screenshot of your configuration profile ?

    C
    Forum|alt.badge.img+3
    • ChrisG50
    • New Contributor
    • 4 replies
    • November 13, 2024

    I'm not seeing the pop ups with these fixes so far. However now we also are no longer restricting the students from opening Safari. Anyone able to achieve both as of yet?


    Terms & ConditionsCookie settingsAccessibility statement