I am having hard time deleting smart user groups, I get the spinning wheel when I click on delete. The groups are empt. So annoying!
Question
Issues Deleting Smart User Groups
+4
+9Are you on-prem or cloud?
If the latter, open a new private window and see if you can get on the parent node (one * in your tab) or the child node (two ** in your tab). Whichever node you’re on in that screenshot where it’s not working, refresh the private window until you get to the opposite node. Hopefully that will work 😊
If not, is it happening on all Smart Groups? And have you tried deleting them via the Jamf API?
+26Providing you did the clearing cache and cookies thing and tried a different browser you probably want to call Jamf support. This could be a database issue. If you are comfortable with API you can try to use an API command to delete this group also.
+9Providing you did the clearing cache and cookies thing and tried a different browser you probably want to call Jamf support. This could be a database issue. If you are comfortable with API you can try to use an API command to delete this group also.
Support will walk them through these very steps and mine before touching anything in the DB.
+4Are you on-prem or cloud?
If the latter, open a new private window and see if you can get on the parent node (one * in your tab) or the child node (two ** in your tab). Whichever node you’re on in that screenshot where it’s not working, refresh the private window until you get to the opposite node. Hopefully that will work 😊
If not, is it happening on all Smart Groups? And have you tried deleting them via the Jamf API?
Didnt work in private browser. I am on Cloud. This is only happening with Smart User Groups. I am able to delete Smart Computer Groups
i am having the Same Issue.
I am on Cloud and cant delete Smart User Groups. It spins to infinity and beyond...
I already tried four different browsers and deleted the cache but nothing changed.
+9Are you on-prem or cloud?
If the latter, open a new private window and see if you can get on the parent node (one * in your tab) or the child node (two ** in your tab). Whichever node you’re on in that screenshot where it’s not working, refresh the private window until you get to the opposite node. Hopefully that will work 😊
If not, is it happening on all Smart Groups? And have you tried deleting them via the Jamf API?
Didnt work in private browser. I am on Cloud. This is only happening with Smart User Groups. I am able to delete Smart Computer Groups
Can you delete them via the API? It sounds like it is worth raising a ticket to Jamf Support at this point but they will probably ask if you can delete them via the API too.
+4Are you on-prem or cloud?
If the latter, open a new private window and see if you can get on the parent node (one * in your tab) or the child node (two ** in your tab). Whichever node you’re on in that screenshot where it’s not working, refresh the private window until you get to the opposite node. Hopefully that will work 😊
If not, is it happening on all Smart Groups? And have you tried deleting them via the Jamf API?
Didnt work in private browser. I am on Cloud. This is only happening with Smart User Groups. I am able to delete Smart Computer Groups
Can you delete them via the API? It sounds like it is worth raising a ticket to Jamf Support at this point but they will probably ask if you can delete them via the API too.
Whats the process to delete them through API? I will try that.
+9You can do this by going to https://yourJamfCloudURLHere.jamfcloud.com/api and selecting the Classic API.
From there, authenticate with your username and password in the boxes provided and scroll to usergroups. You’ll want the Delete option from the dropdown. Then, just pop in the group ID (visible in the URL bar when you’re in the group, so in
+4You can do this by going to https://yourJamfCloudURLHere.jamfcloud.com/api and selecting the Classic API.
From there, authenticate with your username and password in the boxes provided and scroll to usergroups. You’ll want the Delete option from the dropdown. Then, just pop in the group ID (visible in the URL bar when you’re in the group, so in
I did try that, but I am not able to paste the ID in the id integer path field.
+9You can do this by going to https://yourJamfCloudURLHere.jamfcloud.com/api and selecting the Classic API.
From there, authenticate with your username and password in the boxes provided and scroll to usergroups. You’ll want the Delete option from the dropdown. Then, just pop in the group ID (visible in the URL bar when you’re in the group, so in
I did try that, but I am not able to paste the ID in the id integer path field.
Interesting… I was able to quite recently. Flag with support in that case - you can also achieve it with a curl command but if you’re not comfortable doing that then it’s quicker to raise it with support.
+4You can do this by going to https://yourJamfCloudURLHere.jamfcloud.com/api and selecting the Classic API.
From there, authenticate with your username and password in the boxes provided and scroll to usergroups. You’ll want the Delete option from the dropdown. Then, just pop in the group ID (visible in the URL bar when you’re in the group, so in
I did try that, but I am not able to paste the ID in the id integer path field.
Interesting… I was able to quite recently. Flag with support in that case - you can also achieve it with a curl command but if you’re not comfortable doing that then it’s quicker to raise it with support.
A simple curl command got rid of the groups
Handling computer groups sometimes i find it tough via Ui, Like to carry these operations using API script.
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