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We are installing some basic list of apps some from the App Store and some from Jamf App Catalog

In some cases Jamf App Catalog apps (Chrome and Google Drive) do not install.

 

Context

These are brand new M1 Macbooks

Some apps will install (like Zoom) pretty consistently

Happens 10-20% of laptops

Persists over days

 

I tried  

- restarting the machine

- running a manual inventory update 

- running client reset (jamf recon || true; jamf manage || true; jamf policy || true)

- checking if installation is pending (not)

- reassigning the computer to the group for which the apps are installed

- creating a different deployment of the app for that specific computer

 

Any ideas?

N00b to Jamf, what logs can I pull to see what happened with app installations

 

 

Hello everyone, I read the whole thread since I am facing a similar issue currently. All apps from the Mac Store install fine or show in self-service, polices to install apps work fine too. The issue is none of the JAMF catalog apps install or show in self-service. Not sure if this is related to my company's JAMF pro being on 11.3.0 since a new version just came out after the partial outage.

So is this just broken? 2 years later and many people having problems?

 

I naively scoped some adobe applications and assumed they would auto install. Waited an hour, nothing. Rebooted. nothing. ran jamf -policy no new policies need to be deployed... Then i come here and see all these issues. Does this jamf app catalog work for anyone? Because i was really excited about it and our jamf rep spoke about it enthusiastically... 

So is this just broken? 2 years later and many people having problems?

 

I naively scoped some adobe applications and assumed they would auto install. Waited an hour, nothing. Rebooted. nothing. ran jamf -policy no new policies need to be deployed... Then i come here and see all these issues. Does this jamf app catalog work for anyone? Because i was really excited about it and our jamf rep spoke about it enthusiastically... 


Only deploy Adobe Reader via JAMF Apps.. we have many many other apps all managed with JAMF Apps with deployed automatically and via Self Service. We have zero issues. 

more chunky Adobe apps.. I'd be inclined to use the old tried and trusted method.. of pkg deploy / scripting.

So is this just broken? 2 years later and many people having problems?

 

I naively scoped some adobe applications and assumed they would auto install. Waited an hour, nothing. Rebooted. nothing. ran jamf -policy no new policies need to be deployed... Then i come here and see all these issues. Does this jamf app catalog work for anyone? Because i was really excited about it and our jamf rep spoke about it enthusiastically... 


Jamf apps has been running well since the Cloud server update of around ~11.70.  When they first pushed it out you couIdn't reinstall an app! I get notifications that app updates are in progress. Mostly all apps we deploy are Jamf apps.  The only Mac app we have is FileZilla and is in Self Service.

Only deploy Adobe Reader via JAMF Apps.. we have many many other apps all managed with JAMF Apps with deployed automatically and via Self Service. We have zero issues. 

more chunky Adobe apps.. I'd be inclined to use the old tried and trusted method.. of pkg deploy / scripting.


Ok thanks. ill keep playing with it then. Perhaps its a waiting thing as i only did scope these this am. was excited about not having to make pkgs anymore...

 

EDIT: went to look at the test machine, and even though the report says 0 deployed, it does have all the applications now! So i can confirm that even with the thick adobe ones, it does seem to be working!

Ok thanks. ill keep playing with it then. Perhaps its a waiting thing as i only did scope these this am. was excited about not having to make pkgs anymore...

 

EDIT: went to look at the test machine, and even though the report says 0 deployed, it does have all the applications now! So i can confirm that even with the thick adobe ones, it does seem to be working!


our wait time is about 20mins max, but there are a number of factors here. .. tail -f /var/log/install.log and you can see the MDM app install. There is a bit of a delay in the UI.. and there is no 'recon' going on.. add Patch Management for each Adobe app, then add a smart group with 'patch reporting version - is not latest' and you can track this. 

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